• Skip to content
  • Skip to site navigation
  • Department of Human Services
  • www.australia.gov.au

Centrelink

www.centrelink.gov.au

  • Home page
  • About us
  • Site A to Z   Explore   Help
  • Contact us   Find us
  •  Online services
    • subscribe to Online Letters
    • all services
    • claiming a payment
    • FAQs
    • how to log on
    • online demonstrations
    • register
    • report employment income
  •  Individuals
    • caring
    • crisis and special help
    • help after someone has died
    • illness or disability
    • looking for work
    • moved to Australia
    • parent or guardian
    • retirement
    • self employed or farmer
    • studying or training
    • payments
    • services
  •  Businesses
    • centrepay
    • childcare providers
    • Centrelink confirmation eServices
    • employer FAQs
    • employer information
  •  Community groups
  •  Indigenous Australians
    • ABSTUDY
    • programs
    • publications
  •  We speak your language
  •  International
    • claim forms
    • international services
    • leaving Australia permanently
    • leaving Australia temporarily
    • social security agreements
  •  Community recovery
    • Victorian Storms - March 2010
    • South West Queensland Floods - March 2010
  •  Forms
    • a to z forms
    • claim forms
    • how to order
  •  Publications
    • a to z publications
    • business
    • community
    • corporate
    • customer
    • how to order
    • Indigenous
    • multilingual
  •  Careers@Centrelink
  •  Media
    • Centrelink media releases
    • dates for your diary
    • fact bank
    • media contacts
    • media resources
    • photo library
    • press kits
    • profiles
    • subscription service
  •  What's new
Payments
  • share
    this page:
  • Delicious
  • Facebook
  • LinkedIn
  • StumbleUpon
  • Twitter
  • You are here:
  • Home  > 
  • Individuals  >  Payments  > 
  • Health Care Cards
listen to this page

Health Care Cards

A Health Care Card entitles you to cheaper medicines and some other concessions.

On this page

  • Eligibility
  • Residence requirements
  • Benefits
  • Claiming
  • If you leave Australia
  • Change of circumstances
  • Find out more

Eligibility

You may be eligible for a Health Care Card if you are below age pension age and you get any of these payments:

  • Carer Allowance (caring for a child under 16 years)—the Health Care Card is for the child in your care only
  • Carer Payment (caring for a child under 16 years) for short-term or episodic care under 6 months
  • Exceptional Circumstances Relief Payment for farmers
  • Exceptional Circumstances Relief Payment for small businesses
  • Family Tax Benefit Part A (maximum rate only)
  • Mobility Allowance (if you are not receiving Disability Support Pension)
  • Newstart Allowance
  • Parenting Payment (partnered)
  • Partner Allowance
  • Special Benefit
  • Widow Allowance
  • Youth Allowance (job seekers only)

[ return to top ]

Foster carers

You may be eligible for a Health Care Card if you are a foster carer, or caring for another person’s child, including a relative’s child— for example, if you are a grandparent or an aunt. The card is issued in the name of the child in your care.

Ex Carer Allowance child

You may be eligible for a Health Care Card if you used to have a Carer Allowance (caring for a child under 16 years) Health Care Card.

More information

  • Ex Carer Allowance (caring for a child under 16 years) Health Care Card section

Shared care

You may be eligible for a Health Care Card if you share care of a child for at least 14% of the time (2 or more nights per fortnight). The card is issued in the name of the child in your care.

Low income earner

You may be eligible for a Low Income Health Care Card if you are a low income earner—for example, if you are studying or training or a foster carer, and if you meet the Low Income Health Care Card income test.

Returning to work

You may be able to keep your Health Care Card for 6 months after you return to work if you have participated in a Community Development Employment Project (CDEP), or if you have received one of these payments for more than 12 months:

  • Newstart Allowance
  • Parenting Payment (single)
  • Partner Allowance
  • Special Benefit
  • Widow Allowance
  • Youth Allowance

[ return to top ]

Residence requirements

You need to be living in Australia and be:

  • in Australia, and
  • an Australian resident, or
  • the holder of a special category visa—that is a New Zealand citizen.

You also need to meet a 104-week newly arrived resident’s waiting period or be exempt from this requirement, for example if you are a refugee or the partner of an Australian citizen.

[ return to top ]

Benefits

A Health Care Card entitles you to cheaper medicines under the Pharmaceutical Benefits Scheme (PBS) and various concessions from the Australian Government—these could include:

  • bulk billing for doctor’s appointments (this is your doctor’s decision)
  • more refunds for medical expenses through the Medicare Safety Net
  • assistance with hearing services through the Office of Hearing Services
  • discounted mail redirection through Australia Post.

Note: You may get some of these Australian Government concessions for a dependent child.

State and Territory Governments and local councils may offer concessions, such as:

  • energy and electricity bills
  • health care costs including ambulance, dental and eye care
  • public transport costs
  • water rates.

Please check with your State and Territory Government regarding which concessions are available to Health Care Card holders. Concessional entitlements may vary between States and Territories.

Note: When using services covered by Medicare, you will need to present your Medicare card.

More information

  • A guide to Centrelink concession cards booklet

Other websites

  • australia.gov.au - State and Territory Government websites
  • Department of Health and Ageing - Hearing Services
  • Medicare Australia - Medicare Safety Net
  • Medicare Australia - your prescriptions

[ return to top ]

Claiming

If you receive an eligible payment

If you are receiving an eligible payment from Centrelink, you automatically receive the card. We will automatically send you a new card when it is due for renewal, if you are still eligible.

If you need to lodge a claim

You need to lodge a claim if you:

  • are a foster carer—you can claim the card with Family Tax Benefit or lodge a separate claim
  • receive ABSTUDY (and are aged over 16 years)
  • receive Austudy or Youth Allowance (student) and you have a low income
  • are a low income earner and you are applying for a Low Income Health Care Card
  • are applying for an Ex Carer Allowance (caring for a child under 16 years) Health Care Card.

You should submit your claim for a Health Care Card as soon as possible.

You can also register an intent to claim for a Health Care Card. This means you will get your card from the earliest possible date.

Claiming with forms

For a claim form you can:

  • print out a claim for a Health Care Card form
  • phone us on your main payment number
  • visit your nearest Centrelink Customer Service Centre.

Documentation

When lodging your claim we will ask you for information to assess your entitlement. This includes your and your partner's income and assets and tax file numbers.

Once you submit your claim you will need to provide proof of identity. We will also tell you if there are other verification documents and forms you need to provide. You will need to submit these within 14 days. The sooner we receive your documents, the sooner we can process your claim.

Claim outcome

We will send you a letter advising if your claim has been successful.

If you claim is successful, we will send your Health Care Card in the mail.

If you disagree with a decision we make

You always have the right to appeal any decision made by Centrelink.

  • Reviews and appeals
  • Your rights

[ return to top ]

If you leave Australia

If you leave Australia temporarily, your card will remain current for up to 13 weeks. If you leave Australia permanently, your card will be cancelled on departure.

Note: To make sure you get the right entitlements, contact us if you plan to leave Australia and also when you return.

Change of circumstances

You need to tell is if your circumstances change. For instance, if your income goes up, you start or return to work, or you change address.

If you stop receiving your payment from Centrelink, we will automatically cancel your Health Care Card.

If you return to work, you need to ask us if you can keep your Health Care Card for a short time.

Find out more

On the Department of Families, Housing, Community Services and Indigenous Affairs website

  • Health Care Card section

Publications

  • A guide to Centrelink concession cards booklet

Contact us

  • telephone us on your main payment number
  • find your nearest Centrelink Customer Service Centre

[ return to top ]

Explore www.centrelink.gov.au

Online services

  • all services
  • claiming a payment
  • FAQs
  • how to logon
  • online demonstrations
  • register
  • report employment income

Individuals

  • caring
  • crisis and special help
  • help after someone has died
  • illness or disability
  • looking for work
  • moved to Australia
  • parent or guardian
  • payments
  • retirement
  • self employed or farmer
  • services
  • studying or training

Businesses

  • centrepay
  • childcare providers
  • Centrelink confirmation eServices
  • employer FAQs
  • employer info

Community groups

Indigenous Australians

  • ABSTUDY
  • programs
  • publications

We speak your language

International

  • claim forms
  • international services
  • leaving Australia permanently
  • leaving Australia temporarily
  • social security agreements

Community recovery

  • Victorian Storms
  • South West Queensland Floods

Forms

  • a to z forms
  • claim forms
  • how to order

Publications

  • a to z publications
  • business
  • community
  • corporate
  • customer
  • how to order
  • Indigenous
  • multilingual

Careers@Centrelink

Media

  • Centrelink media releases
  • dates for your diary
  • fact bank
  • media contacts
  • media resources
  • photo library
  • press kits
  • profiles
  • subscription service

What's new

  • accessibility
  • copyright
  • disclaimer
  • feedback
  • help
  • privacy & security
  • your rights
  • Centrelink ABN: 29 468 422 437
  • Page last updated: 13 August 2010