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Centrelink Annual Review 1999 - 2000

Financial Summary

With over 6.4 million customers and 20 416* staff, Centrelink has one of the largest information infrastructures in Australia. It supports high profile community support payments, protects private information and processes transactions on a scale not replicated elsewhere in the country. *

*Average Staffing Levels.

Net Operating Result And Efficiency Dividend

Centrelink's 1999-2000 net operating result (after abnormal items) improved by $26.0 million compared with the corresponding period last year. This was after taking into account an efficiency dividend of $210.8 million returned to Government via a reduced revenue base.

The following table compares Centrelink's revenues and expenses over the last two years of operation.

Revenues and Expenses 1999 - 2000
($'000)		 1998 - 2000
($'000)
Revenue from independent sources 1 673 967 1 693 505
Revenue from Government 4 746 3 430
Total revenues 1 678 713 1 696 935
Expenses for employees 991 138 1 069 270
Expenses for suppliers and others 662 685 607 247
Total expenses 1 653 823 1 676 517
Operating surplus - before abnormal items 24 890 20 418
Abnormal items (29 825) (51 305)
Operating deficit - after abnormal items (4 935) (30 887)

'Centrelink simplifies the delivery of government services so that people can access them in one place, rather than from several different departments and locations.'
Senator the Hon. Jocelyn Newman at the launch of Centrelink.

In the three years since its creation, Centrelink has become a business that delivers responsive, high-quality and cost-effective services. We are looking forward to working with our client partners and continuing to deliver innovative service solutions so that our customers can share in Australia's exciting future.

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