eBusiness Strategy

Centrelink's eBusiness Strategy, which replaces the Online Action Plan, provides a corporate framework for ensuring Centrelink makes the most of eBusiness opportunities to meet Centrelink's goals.

eBusiness is an important element of Centrelink's business. The eBusiness Strategy's primary goal is to accelerate, steer and integrate all eBusiness activity into Centrelink business. It aims to use eBusiness to offer customers services that respond to their individual needs and circumstances. The Strategy also aims to take advantage of opportunities to provide better services to customers through the business, community and government sectors.

Centrelink's direction for eBusiness incorporates the provision of more service delivery options for customers while protecting the individual's privacy and security and Centrelink's position as a trusted provider of Government Services.

Centrelink's eBusiness Strategy is now available for viewing online.

• Executive summary.
• The strategies.
• References.