About us
Centrelink facts and figures
Centrelink is in the top 100 of Australian companies in terms of size and turnover, and distributes $86.8 billion in social security payments on behalf of policy departments. Centrelink:
- has 6.84 million customers
- pays 10.43 million individual entitlements and records more than 6 billion electronic customer transactions each year
- administers products and services for more than 20 government agencies
- employs more than 27,000 staff
- has more than 1,000 service delivery points ranging from large Customer Service Centres to small visiting services
- received 33.7 million telephone calls
- grants 2.7 million new claims each year.
Information sourced from the Centrelink Annual Report 2008-09 and Centrelink Information 2008-09.
More information
Reports containing statistical data on Centrelink's customer groups can be produced on request. Requests for reports can be emailed to mi.coordination@centrelink.gov.au. All requests are subject to the provisions of the Privacy Act 1988 and may attract a fee.