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Centrelink Facts and Figures

Centrelink is in the top one hundred of Australian companies in terms of size and turnover. Its recurrent budget is $2.3 billion and it distributes approximately $63 billion in social security payments on behalf of policy departments. Centrelink:

• has 6.5 million customers, or approximately one-third of the Australian population
• pays 10 million individual entitlements each year and records 5.2 billion electronic customer transactions each year
• administers more than 140 different products and services for 25 government agencies
• employs more than 25 000 staff
• has more than 1 000 service delivery points ranging from large Customer Service Centres to small visiting services
• has reduced the number of letters sent to our customers from more than 87 million (in 2004-2005) to 86.4 million per year (in 2005-2006)
• provides personalised services in over 80 languages
• receives more than 30.77 million telephone calls each year
• receives 47.2 million website page views each year
• grants more than 2.8 million new claims each year.

Information sourced from the Centrelink Annual Report 2006-2007 and Centrelink Information 2007-2008.

More Information?

Reports containing statistical data on Centrelink's customer groups can be produced on request. Requests for reports can be emailed to datarequests@centrelink.gov.au. All requests are subject to the provisions of the Privacy Act 1988 and may attract a fee.