Centrelink facts and figures

Centrelink is in the top 100 of Australian companies in terms of size and turnover, and distributes $86.8 billion in social security payments on behalf of policy departments. Centrelink:

• has 6.84 million customers
• pays 10.43 million individual entitlements and records more than 6 billion electronic customer transactions each year
• administers products and services for more than 20 government agencies
• employs more than 27,000 staff
• has more than 1,000 service delivery points ranging from large Customer Service Centres to small visiting services
• received 33.7 million telephone calls
• grants 2.7 million new claims each year.

Information sourced from the Centrelink Annual Report 2008-09 and Centrelink Information 2008-09.

More information

Reports containing statistical data on Centrelink's customer groups can be produced on request. Requests for reports can be emailed to mi.coordination@centrelink.gov.au. All requests are subject to the provisions of the Privacy Act 1988 and may attract a fee.