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About Us Index

Centrelink is an Australian Government statutory agency, delivering a range of Commonwealth services to the Australian community.

Centrelink is responsible to Senator the Hon. Joe Ludwig, Minister for Human Services. Centrelink is part of the Human Services portfolio. Centrelink's Chief Executive Officer is Mr Jeff Whalan.

Our purpose

Serving Australia by assisting people to become self-sufficient and supporting those in need.

Our organisation

This section of the site has a range of corporate information about the operation of Centrelink, our stakeholders, our reporting, and our organisation.

Strategic Directions

• Strategic Directions - set out our reason for being, what we want to achieve and how we want to be seen.
• Strategic Priorities - our strategic imperatives for 2007-2008.
• Statement of Expectations - what our Minister expects Centrelink staff to achieve and report on.
• Statement of Intent - Centrelink's response and commitment to meeting the Minister's expectations.
• eBusiness Strategy - our corporate framework for ensuring Centrelink makes the most of eBusiness opportunities to meet Centrelink's goals.
• Support the System that Supports You - information about what to do when your circumstances change.

Our structure

• Governance - the way we shape, enable, oversee and evaluate ourselves and our business.
• Senior Executive Structure - our senior executive organisation chart.

Reports and statements

• Customer Service - a list of the ways we are making our customer service even better.
• Centrelink's Environmental Performance Report - this report demonstrates Centrelink's ongoing commitment to environmental management, as well as providing insight into some of the environmental objectives that we have achieved.
• Environmental Policy Statement - our commitment to the environment and the sustainable use of the Earth’s resources.
• Centrelink Legal Services Expenditure - this is a statement of legal services expenditure published in accordance with paragraph 11.1(ba) of the Legal Services Directions 2005.

Centrelink and the Australian Government

• Department of Human Services - how the Department of Human Services is improving service delivery for people needing assistance.
• Policy Departments - we deliver payments and services on behalf of ten government policy departments.

Facts and figures

• Corporate Publications - see our range of publications about our organisation.
• Facts and Figures - some interesting info about us.
• Fraud - information about Centrelink fraud and how to report a suspected fraud.
• Research - lots of links for people and students researching Centrelink.
• Excellence in e-Government - information about our selection as a Finalist for the Excellence in e-Government Award 2006.