Multicultural Servicing Strategy

Centrelink's multicultural servicing strategy Supporting Multicultural Australia 2010-13 builds upon Centrelink's ongoing commitment to developing and delivering responsive and accessible services to multicultural Australia.

The strategy:

• sets out the services that multicultural customers, communities and community sector service providers can expect from Centrelink;
• promotes Centrelink's multicultural servicing capability to internal and external stakeholders; and
• will help influence business planning and decision-making within the organisation in relation to servicing multicultural customers.

This strategy is now available for viewing online.

• CEO Message
• Our Aims and our commitment to multicultural Australia
• Our Objectives, our key challenges and understanding multicultural Australia
• Our Services, Programs and Strategies
• Our Aspirational Principles