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Corporate Publications

Centrelink produces a range of regular publications about the organisation to inform its customers and other interested parties about its structure, operation, achievements, payments and services.

• Centrelink Annual Report 2006-2007 - the 2006-2007 Annual Report.
• Centrelink Annual Report 2005-2006 - the 2005-2006 Annual Report.
• Centrelink Annual Report 2004-2005 - the 2004-2005 Annual Report.
• Centrelink Annual Report 2003-2004 - the 2003-2004 Annual Report.
• Centrelink Annual Review 2002-03 - a short version of the Centrelink 2002-03 Annual Report.
• Centrelink Annual Review 2001-02- a short version of the 2001-02 Annual Report.
• Centrelink Annual Review 2000-01- a short version of the 2000-01 Annual Report.
• Centrelink Annual Report 1999-2000 - the 1999-2000 Annual Report.
• Centrelink Annual Review 1999-2000 - a short version of the 1999-2000 Annual Report.
• Centrelink Annual Report 1998-1999 - the 1998-1999 Annual Report.
• Centrelink Annual Review 1998-1999 - a short version of the 1998-1999 Annual Report.
• Centrelink Business Plan 2006-07 - the major reference for the development of Centrelink’s Group, Division, Area and Branch plans for 2006-07.
• Centrelink Disability Action Plan - our action plan to promote acceptance of people with disabilities.
• Centrelink's Environmental Performance Report - demonstrates Centrelink's ongoing commitment to environmental management, as well as providing insight into some of the environmental objectives that we have achieved.
• Centrelink Indigenous Customer Charter - a customer charter for our indigenous customers.
• Centrelink Information 2007-2008 - a guide to payments and services.
• Centrelink Multicultural Directions 2005-2009 - demonstrates our commitment to providing quality service for customers from diverse cultural and linguistic backgrounds.
• Centrelink Policy Files - lists of policy changes that are updated every six months.
• Centrelink's Vital Statistics Factsheet - provides statistical information on a range of Centrelink services and achievements.
• Data-matching Program - report on progress 2005-2006.
• How to use your Electronic Benefits Transfer card Brochure - provides information about what an Electronic Benefits Transfer card is and how to use it.
• National Breach Statistics - provides a detailed breakdown of national breach data.
• Statement of Centrelink's Commitment to Reconciliation - provides information about how Centrelink is helping Indigenous Australians.
• Statement of Commitment: Listening and Responding to Customer Feedback - provides information on how you can give us feedback and how we will respond to any complaint or other feedback you have about our service.
• Statement of Expectations - what our Minister expects Centrelink staff to achieve and report on.
• Statement of Intent - Centrelink's response and commitment to meeting the Minister's expectations.