Centrelink's Statement of Commitment to Listening and Responding to Customer FeedbackThe Statement of Commitment to Listening and Responding to Customer Feedback supports and expands upon commitments we have made in our Customer Service Charter. It sets out the systems, processes and principles that Centrelink works with to handle customer feedback including compliments, complaints and suggestions. Your feedback is important to us. It tells us where we can improve our services and products, helps to prevent problems recurring, and confirms what we are doing well. It is an invaluable way for Centrelink to listen to you and to better identify and understand emerging customer service trends and issues. How you can get a copy of the Statement of CommitmentDetailed version:
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You can also request a printed copy of either version of the Statement from any Centrelink Customer Service Centre. Do you have any comments about our Statement of Commitment?If you have any comments about our Statement of Commitment, you can send them by using our secure messaging services to Message Us. Did you find what you were looking for? You can also try the A-Z list, quick links, search, site help or send us feedback on how to make this a better website. |