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What support is provided to your business?

State and Territory Deduction and Confirmation Account Managers

Centrepay Account Managers negotiate contracts with new businesses, provide information and develop an ‘after sale service’ strategy for participating organisations.

Centrelink Business Support

The Centrelink Business Support (CBS) helpdesk provides ongoing support for registered Centrepay organisations. The helpdesk fills orders for supplies of Centrepay deduction forms and reply paid envelopes. CBS services are available through a freecall number during office hours.

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Tracking payments and changes

Centrelink provides Centrepay organisations with payment and deduction information over the Web. Electronic Data Transfer (EDT), an internet mailbox facility, and FileEx2, are the two available methods.

Electronic Data Transfer

Electronic Data Transfer (EDT) is an internet based file collection facility. Your organisation can download files containing payment and deduction information daily, weekly or fortnightly, via the internet. EDT also notifies your organisation of cancelled deductions. The files are available in one of the following formats:

  • Hyper Text Markup Language (HTML) - is a ‘picture on a page’ and can be printed by your organisation to show individual customer deductions.
  • Comma Separated Variable (CSV) - loads ‘electronic’ data into a spreadsheet, such as Microsoft Excel. This data can be customised to suit your organisations needs.
  • Flat File (such as FileEx2) - translates data into your desired format for loading into your organisations accounting or billing system. This approach requires a higher level of IT understanding than the other two methods.

FileEx2

FileEx2 is used by larger organisations to manage electronic transactions with Centrelink. It requires a ‘fixed’ IP address and a higher level of IT expertise to interpret the Flat File data. Files are retrieved daily and contain details of customer deductions, including varied or cancelled deductions. This feature helps your organisation reduce debt management costs.

Specialist Centrepay staff can assist your organisation in deciding the most appropriate format for your needs. Ongoing Help Desk support is also available.

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How do I order Centrepay materials?

You can order supplies of Centrepay materials and promotional products free of charge. Products include Centrepay deductions form (SA325), reply paid envelopes, brochures, posters and other marketing materials. You can place an order with the Deduction and Confirmation Account Manager in your state or phone the Centrepay Help Desk on FreeCall™ 1800 044 063.

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