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Centrelink Confirmation eServicesOn this page
Centrelink Confirmation eServices (CCeS)CCeS provides you with real time customer information. You can use this online service to confirm a customer's eligibility for your concessions or services. CCeS has strict privacy and security standards, and you must have a customer's consent before you can check their details with us. You need to be registered to use CCeS and must have a contract in place with us. Customer Confirmation (CC)You can use Customer Confirmation to confirm a customer's entitlement to concessions and services. It helps concession providers protect the distribution of their concessional revenue. You can make 2 types of enquiries:
Income Confirmation (IC)You can use Income Confirmation to get customer income and payment details. By using Income Confirmation, you and your customers can both save time, as you won't need to contact us for their information. If you have customers who receive Centrelink payments, you may need to check their eligibility for your services, or determine what assistance you can provide. The information you receive may be in the form of an income statement providing customer details including their:
Superannuation Confirmation (SC)Administrators and trustees of superannuation funds use Superannuation Confirmation to get information about a Centrelink customer's income support status. This helps them decide whether superannuation can be released early due to financial hardship. A Superannuation Confirmation enquiry confirms the customer's personal details and advises on their income support eligibility. How Centrelink Confirmation eServices benefits your businessYou can save time and money by getting customer information directly from us or the Department of Veterans' Affairs. By using CCeS you can:
Support that we provideWhen you are registered to use Centrelink Confirmation eServices, we will provide you with the following services and support:
Service costsCentrelink Confirmation services are free to organisations who assist Centrelink and DVA customers. There may be some initial administrative costs associated with System Integration interfaces and testing, if your organisation needs to use this approach. How Centrelink Confirmation eServices worksYou can use 3 different methods to get customer information:
Note: To use Single Enquiry Service and Batch Lodgement, we recommend using Internet browsers with one of the following minimum specifications:
To use Centrelink Confirmation eServices you must:
eXtensible Markup LanguageXML is a simple but flexible text format standard used for the exchange of a wide variety of data on the Internet. We can provide you with an XML specification document to help you format the file correctly. Centrelink Confirmation eServices offers a fee-for-servicing testing arrangement to ensure that the files you create are in the required format. Further information is available from the CCeS helpdesk. Applying for Centrelink Confirmation eServicesStep 1Download and read our business terms and conditions. This explains the general terms of the contract that apply to us and to your organisation.
Step 2Download and read the Schedule 2 CCeS Terms and Conditions. This explains the terms of the contract relating to the specific operation and requirements of CCeS.
Step 3Download and read our deed poll. This document will bind us to the contract if we accept your business application.
Step 4Download, read and complete the Centrelink Business Application (for Centrelink). Complete all of the compulsory fields and then fax the application to Centrelink on 1300 727 760.
What happens next?You will receive a letter of acceptance from your State/Territory Account Manager if you qualify to use Centrelink Confirmation eServices. You will also be sent reply paid envelopes and promotional brochures. Note: If you would like to register for both Centrepay & Centrelink Confirmation eServices refer to How do I apply for Centrepay & Centrelink Confirmation eServices (CCeS). Centrelink Confirmation eServices availabilityYou can access Centrelink Confirmation eServices 5 days a week. We also provide helpdesk support. Note: hours of service are Australian Eastern Standard Time specific.
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Contacting the helpdesk
More information about Centrelink Confirmation eServicesFor more information, phone the Account Manager in your State or Territory, or contact the CCeS helpdesk.
Note: If you are a concession provider interested in using CCeS you can also email the helpdesk for more information. Did you find what you were looking for? You can also try the A to Z list, quick links, search, site help, we speak your language or send us feedback on how to make this a better website. |
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