Centrelink Confirmation eServices

On this page

• Centrelink Confirmation eServices
• How Centrelink Confirmation eServices benefits your business
• How Centrelink Confirmation eServices works
• Applying for Centrelink Confirmation eServices
• More information

Centrelink Confirmation eServices (CCeS)

CCeS provides you with real time customer information. You can use this online service to confirm a customer's eligibility for your concessions or services.

CCeS has strict privacy and security standards, and you must have a customer's consent before you can check their details with us. You need to be registered to use CCeS and must have a contract in place with us.

Customer Confirmation (CC)

You can use Customer Confirmation to confirm a customer's entitlement to concessions and services. It helps concession providers protect the distribution of their concessional revenue. You can make 2 types of enquiries:

• Centrelink Enquiry - used to confirm a Centrelink customer's entitlement to receive a concession
• Department of Veterans' Affairs (DVA) Enquiry - used to check a DVA customer's concession eligibility.

Income Confirmation (IC)

You can use Income Confirmation to get customer income and payment details. By using Income Confirmation, you and your customers can both save time, as you won't need to contact us for their information.

If you have customers who receive Centrelink payments, you may need to check their eligibility for your services, or determine what assistance you can provide. The information you receive may be in the form of an income statement providing customer details including their:

• Centrelink payments
• assets
• other income.

Superannuation Confirmation (SC)

Administrators and trustees of superannuation funds use Superannuation Confirmation to get information about a Centrelink customer's income support status. This helps them decide whether superannuation can be released early due to financial hardship.

A Superannuation Confirmation enquiry confirms the customer's personal details and advises on their income support eligibility.

How Centrelink Confirmation eServices benefits your business

You can save time and money by getting customer information directly from us or the Department of Veterans' Affairs.

By using CCeS you can:

• reduce administrative costs,
• improve the integrity of the information you use,
• provide better customer service through an immediate response and secure system.

Support that we provide

When you are registered to use Centrelink Confirmation eServices, we will provide you with the following services and support:

• an online, real time system that responds immediately,
• batch processing for large volume requests and historical income statements,
• customer assistance by established Centrelink customer access points across Australia,
• comprehensive online help when using the enquiry screens and detailed explanations of result information,
• help desk services 5 days a week by telephone or email,
• dedicated State and Territory based staff for information and support in promoting the services to customers,
• information, materials and user guides for your staff.

Service costs

Centrelink Confirmation services are free to organisations who assist Centrelink and DVA customers.

There may be some initial administrative costs associated with System Integration interfaces and testing, if your organisation needs to use this approach.

How Centrelink Confirmation eServices works

You can use 3 different methods to get customer information:

• Single Enquiry Service to submit a query for 1 Centrelink or Department of Veterans' Affairs (DVA) customer. You will get the results immediately and you can print them for your records.
• Batch Lodgement to submit a query about multiple customers by lodging a batch file in eXtensible Markup Language (XML) form.
• System Integration to get a direct connection between your host ICT system and the Centrelink mainframe (CC only). You will need to set up an interface, which will incur some costs and take extra time. You can get further information on System Integration processes by contacting the CCeS helpdesk.

Note: To use Single Enquiry Service and Batch Lodgement, we recommend using Internet browsers with one of the following minimum specifications:

• Internet Explorer, version 5.0 or later,
• Netscape Navigator, version 6.0 or later.

To use Centrelink Confirmation eServices you must:

• log in to a secure site,
• choose the confirmation service you need,
• enter customer details,
• wait for the immediate confirmation results.

eXtensible Markup Language

XML is a simple but flexible text format standard used for the exchange of a wide variety of data on the Internet. We can provide you with an XML specification document to help you format the file correctly.

Centrelink Confirmation eServices offers a fee-for-servicing testing arrangement to ensure that the files you create are in the required format. Further information is available from the CCeS helpdesk.

Applying for Centrelink Confirmation eServices

Step 1

Download and read our business terms and conditions. This explains the general terms of the contract that apply to us and to your organisation.

• Centrelink Business contract Terms and Conditions [15 pages, PDF: 206KB]
• Centrelink Business contract Terms and Conditions [15 pages, RTF: 3,070KB]

Step 2

Download and read the Schedule 2 CCeS Terms and Conditions. This explains the terms of the contract relating to the specific operation and requirements of CCeS.

• Schedule 2 Centrelink Confirmation eServices Terms and Conditions [14 pages, PDF: 211KB]
• Schedule 2 Centrelink Confirmation eServices Terms and Conditions [14 pages, RTF: 3,470KB]

Step 3

Download and read our deed poll. This document will bind us to the contract if we accept your business application.

• Centrelink Deed Poll [2 pages, PDF: 170KB]
• Centrelink Deed Poll [2 pages, RTF: 2,890KB]

Step 4

Download, read and complete the Centrelink Business Application (for Centrelink). Complete all of the compulsory fields and then fax the application to Centrelink on 1300 727 760.

• Centrelink Business Application [Form, 6 pages, PDF: 294KB]

What happens next?

You will receive a letter of acceptance from your State/Territory Account Manager if you qualify to use Centrelink Confirmation eServices. You will also be sent reply paid envelopes and promotional brochures.

Note: If you would like to register for both Centrepay & Centrelink Confirmation eServices refer to How do I apply for Centrepay & Centrelink Confirmation eServices (CCeS).

Centrelink Confirmation eServices availability

You can access Centrelink Confirmation eServices 5 days a week. We also provide helpdesk support.

Note: hours of service are Australian Eastern Standard Time specific.

Note:

• The helpdesk is not available and the service is not monitored on National Public Holidays.
• If you experience problems when the service is not monitored, please try again when the service is monitored.

Contacting the helpdesk

• You can phone the Centrelink Confirmation helpdesk on FreeCALL™ 1800 887 774
• If you are a concession provider interested in using CCeS you can email the helpdesk for more information.

More information about Centrelink Confirmation eServices

For more information, phone the Account Manager in your State or Territory, or contact the CCeS helpdesk.

Note: If you are a concession provider interested in using CCeS you can also email the helpdesk for more information.