Employer Contact Certificates

To qualify for payments of Newstart Allowance and Youth Allowance customers are required to be actively seeking and willing to undertake any work which they are capable doing. This includes full-time, part-time, casual and temporary work.

We issue Employer Contact Certificates (ECCs) to some customers receiving these allowances so that we can verify their job search efforts and determine their eligibility for payments.

A customer issued with ECCs will ask you to sign an ECC to verify that they have made a genuine attempt to find work. They will then return the ECC to us.

Frequently Asked Questions

Do I have to sign the certificate?

You have no obligation to sign the certificate, however if you consider that the job seeker is genuinely looking for work you may sign it.

What if I have not advertised a job?

Job seekers are required to request work with employers who have an advertised vacancy or where they can reasonably expect there to be a vacancy.