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Financial Institution eServices:Financial Institution eService (FIeS) is an internet based facility used by financial institutions to respond electronically to Centrelink requests for customer bank detail verification. This eService supplements Centrelink’s current letters based process.
What will the Financial Institution eService system provide?The Financial Institution eService (FIeS) will allow financial institutions to receive and send information to Centrelink via a secure messaging system. [ return to top ] Why does Centrelink request information from Financial Institutions?Centrelink requests information from financial institutions for many reasons. In general information from financial institutions is used by Centrelink to verify customer data as part of it's ongoing data matching, compliance reviews and fraud investigations. [ return to top ] Why is Centrelink introducing the electronic transfer service?The Australian Government is committed to reducing 'red tape' for the business community and making interacting with Centrelink easier. In addition, the Minister for Human Services is committed to reducing the number of letters Centrelink sends to organisations, businesses and customers each year. Centrelink is exploring different options for introducing eBusiness data exchanges with financial institutions and planning is well under way for a 'proof of concept' trial with banks. eBusiness will provide financial institutions with the option of electronic transfer of information as required by Centrelink. [ return to top ] How will the electronic transfer service work?Institutions will be able to logon to a secure application that will allow the transmission of documents and files between the institution and Centrelink. All files will be sent via a secure messaging system to a password protected specialised mailbox. [ return to top ] What privacy and security information do you need to know about?Centrelink operates within a stringent privacy and security framework to protect customer information. The secure messaging system used by Centrelink for this process uses industry standard data encryption. For more information, go to the Centrelink Privacy and Security link located at the bottom of this page. [ return to top ] Where can I get support for the Financial Institution eServce?To get help for this eService you can:
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Financial Institution eServicesBusiness
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