Businesses
The new claim interview
The new claim interview generally happens within 3 working days of your client's arrival to Australia. This may vary due to availability of the interpreter or location of your client.
At the new claim interview your client will:
- arrive 10 minutes prior to their appointment
- be assessed for Centrelink payments and benefits, including Crisis payment for humanitarian entrants
- be referred to other Centrelink related appointments, (eg Job Capacity Assessment)
- be given translated factsheets and other customer information products
- bring along relevant documents (eg proof of identity, visa and travel documents)
- be informed of when their next contact with Centrelink will be
- have the option to voluntarily take up Centrepay
- be provided with information about the provision of rent assistance.
Note: If your client is uncomfortable or unable to deal directly with Centrelink, they may wish to appoint you or someone else to be their nominee. To do this, they will need to complete the Authorising a person or organisation to enquire or act on your behalf form.
Refer to the New claim interview factsheet for details regarding the interview.