Can I appeal if I disagree with a decision made about my claim?

Assessment Queries

If you wish to query the assessment of your claim, please ring the staff member nominated on the bottom of your payment advice or ring the Tasmanian Transport Programs general enquiries number: (03) 6222 2580 or FreeCALL™ 1800 993 347.

Our staff can also provide further information on the formal appeal process.

Policy Queries

If you wish to query a policy decision, you can write to the Department of Infrastructure and Transport, at the address below:

Director
Tasmanian Transport Programs
Surface Transport Policy Division
Department of Infrastructure and Transport
PO Box 594
CANBERRA ACT 2601