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Guidelines for Community Organisations to request material to be displayed in Customer Service Centres

Each month Centrelink receives a number of requests from Community Organisations to display brochures, posters and information leaflets in our Customer Service Centres.

We are happy to promote information which is beneficial to our customers.

However, as there is limited room to accommodate all requests Centrelink has created a set of criteria, which the material requested to be displayed by the Community Organisations must follow in order to progress their application.

Material requested to be displayed in the Centrelink Customer Service Centres should:

• be relevant to the needs of our customers
• relate to government community services and events
• not be offensive or of a political nature
• not be of a commercial nature (i.e. advertising goods or services)
• preferably represent a diversity of community services (i.e. not be restricted to one or two services)
• should not be a photocopy. Photocopies are only acceptable where there is no alternative. They must be in good condition and contain information of relevance to Centrelink customers
• be no larger than A2 and preferably be in the DL, A5, or A4 formats.

If you feel your Community Organisation's display material fulfils these criteria we ask that your organisation contact your local Customer Service Centre.

Your local Customer Service Centre Manager will outline any further information you need to provide to display your product and will talk you through the application process.

Products will only be displayed for the time they are current (e.g. if it is for Carers Week it will only be displayed during that promotional period). Display material will be displayed for a maximum of three months. At the end of the three months you are welcome to apply again to display your material should it still be current.