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Public Suggestion Schemes:

Centrelink is a one-stop shop for a range of services delivered on behalf of policy departments. These departments welcome suggestions from the public and they encourage people to contribute ideas about improvements to the department's policies, programs and services.

Department of Families, Housing, Community Services and Indigenous Affairs:

The Department of Families, Housing, Community Services and Indigenous Affairs welcomes comments and suggestions about policy and service issues.

You can offer suggestions by:

Website: Department of Families, Housing, Community Services and Indigenous Affairs

Visit: Any Centrelink Customer Service Centre.

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Department of Employment and Workplace Relations:

Department of Employment and Workplace Relations (DEWR) welcomes and values client's comments about its services, or services arranged for others (such as Centrelink or Job Network providers) to provide to its clients.

You can offer suggestions by:

Telephone: (02) 6121 6000

Write: The Secretary, Department of Employment and Workplace Relations, GPO Box 9879, Canberra ACT 2601

Visit: DEWR offices, or the providers who deliver services for DEWR.

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Department of Infrastructure, Transport, Regional Development and Local Government:

The Department of Infrastructure, Transport, Regional Development and Local Government has a Client Services Charter which outlines standards of service, the right and responsibilities of clients and avenues for feedback.

You can offer suggestions by:

Telephone: Freecall™1800 075 001 *

Write: Client Services, Department of Infrastructure, Transport, Regional Development and Local Government, GPO Box 594 Canberra ACT 2601

Website: Department of Infrastructure, Transport, Regional Development and Local Government website

Email:

* Calls to 1800 numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

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Department of Veterans' Affairs:

The Department of Veterans' Affairs actively seeks feedback at all levels.

You can offer suggestions by:

Write: The Secretary, Department of Veterans' Affairs, PO Box 21 Woden ACT 2606

Website: Department of Veterans' Affairs website

Email: Department of Veterans' Affairs

Visit: Providers who deliver services on the Department's behalf.

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Department of Health and Ageing:

The Department of Health and Ageing works closely with relevant stakeholders and welcomes input from the community on policy issues.

You can offer suggestions by:

Telephone: Freecall™1800 020 103 *

Write: The Secretary, Department of Health and Ageing, GPO Box 9848 Canberra ACT 2606

Website: Department of Health and Ageing website

* Calls to 1800 numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

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Department of Education, Science and Training:

The Department of Education, Science and Training has a Service Charter, which sets out the Department's commitments and asks clients for feedback and advice to help improve quality service.

You can offer suggestions by:

Telephone: 1300 363 079 *

Fax: 1300 367 806 *

Write: DEST Service Charter Bureau, GPO Box 790, Canberra ACT 2601

Email: Department of Education, Science and Training

* Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls from public and mobile phones may be timed and charged at a higher rate.

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Department of Agriculture, Fisheries and Forestry:

The Department of Agriculture, Fisheries and Forestry is committed to client service.

You can offer suggestions by:

Telephone: Freecall™1800 813 753 (24 hour answering machine) *

Fax: (02) 6272 5583

Write: Assistant Secretary, Parliamentary and Communications Unit, Department of Agriculture, Fisheries and Forestry, GPO Box 858, Canberra ACT 2601.

* Calls to 1800 numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

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