Crisis and special help

View or update your online claims

You can use this service to view and update the details of any online claims that you have already started.

Online Services demonstrations

Want to know how easy it is to use Centrelink's Online Services?

Try out the new online services demonstrations. You'll quickly discover how you can save yourself time.

Emergency assistance

Centrelink can support you in a crisis with emergency assistance:

• Social Work services
• Onsite assistance

To find out more, refer to emergency assistance.

Information or referrals to local community organisations

Social workers and Customer Service Officers at Centrelink are able to provide information on local and community agencies within your area who may be able to assist you.

To find out more, refer to information or referrals to local community organisations.

Contact Centrelink

You can contact Centrelink in lots of ways:

• Phone us
• Write to us
• Visit us
• Message us

For more information and assistance from Centrelink, refer to contact us.

Crisis payments

Centrelink can support you in a crisis with a range of payments:

• Crisis Payment
• Special Benefit

To find out more, refer to payments if you are in a crisis or needing special help.

Crisis services

Centrelink can support you in a crisis with a range of services and programs:

• Accommodation, renting and homelessness issues
• Financial Information Service
• Personal/family counselling service
• Services and programs - general
• Services for homeless people and those at risk of homelessness

To find out more, refer to Services and programs in a crisis.

Publications

Listed below are publications you may find useful:

• Needing help in a crisis? booklet
• Crisis Payment for People in extreme circumstances factsheet
• Crisis Payment for Humanitarian Entrants factsheet
• Crisis Payment for released prisoners brochure
• Special Benefit Payment Rates factsheet

To find out more, refer to publications if you are in a crisis or need special help.

Hot topics for people in a crisis

Other important topics if you are in a crisis or needing special help:

• Owing money to Centrelink or the Family Assistance Office