Publications if you are in a crisis or need special help

Listed below are publications you may find useful.

Main publication

• Are you in a crisis or needing special help? - a guide to your payment and service options if you are in a crisis or need special help.

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Brochures

• A Guide to Centrelink Concession Cards - provides information on who is eligible for a concession card as well as the range of concessions offered in each State or Territory.
• Crisis Payment for Released Prisioners - provides information about one-off Crisis Payments for released prisioners.
• Help for people experiencing domestic and family violence - provides detailed information about help for people experiencing domestic or family violence.
• Office and Home Interviews - information about your rights and responsibilities when you participate in an interview with Centrelink.
• Pensioner Education Supplement - provides detailed information on the Pensioner Education Supplement.

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Factsheets

• Australia's International Social Security Agreement - provides information on agreements with individual countries for social security coverage.
• Bereavement Allowance Payment Rates - a summary of the qualifications, payment rates and income/assets test for Bereavement Allowance.
• Coping with the Social Impact of Drought - provides information about who social workers can help you.
• Crisis Payment for Humanitarian Entrants - provides information on Crisis Payment and eligibility requirements for newly arrived humanitarian entrants.
• Crisis Payment for People in extreme circumstances - provides information about eligibility and payment details of Crisis Payment for people who, due to extreme circumstances, are forced to leave their home and establish a new one.
• Financial Information Service - series of factsheets containing information about specific financial matters.
• Hardship information - provides information about when hardship provisions may apply.
• Information for prisoners, offenders and their families - provides information about payments or services that may be available to you.
• Lawful Custody Allowance - provides details on the Lawful Custody Allowance - helping Indigenous people with the cost of studying while imprisoned.
• Market research and you - provides details on why, how and when Centrelink undertakes market research.
• Special Benefit Payment Rates - a summary of the qualifications, payment rates and income/assets test for Special Benefit.
• Urgent Payments - provides information about how you may receive part of your payment early.
• Your Right to Privacy - provides information about your privacy rights and who may access customer information.

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Other publications

• Needing help after someone has died? - a guide to your payment and service options if you need help after someone has died.
• Centrelink Corporate Publications - publications containing information about Centrelink.
• Centrepay Publications - provides detailed information about Centrepay.
• Compensation Kit - provides information on compensation and how it affects your payments from Centrelink.
• Guide to Australian Government Payments - Centrelink payment rates booklet.

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Publications from other organisations

• Department of Families, Housing, Community Services and Indigenous Affairs website - provides a range of brochures and factsheets.

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