Medicare and Centrelink trial
Medicare Australia and Centrelink are working on a national trial aimed at improving customer service and choices to all Australians. As part of the trial, non-cash Medicare services will be available in selected Centrelink Customer Service Centres and Centrelink seniors and carers services will be available in selected Medicare offices.
The six month trial will take place in every state and will test customer demand for shared services across Centrelink and Medicare offices.
What Medicare services are available in Centrelink Customer Service Centres?
A variety of non-cash Medicare services are available in four Centrelink Customer Service Centres. You can:
- submit Medicare claims - Electronic Funds Transfer (EFT) and cheque refunds only
- enrol in Medicare
- update your Medicare contact details
- order a new Medicare card
- register an as organ donor
- get copies of your child's immunisation history statements.
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What Centrelink seniors and carers services are available in Medicare offices?
A variety of Centrelink seniors and carers services are available in four Medicare offices. You can:
- update personal details
- lodge a claim for
- Age Pension
- Carer Payment/Carer Allowance
- Commonwealth Seniors Health Care Card
- register for the Pension Bonus Scheme
- get a replacement for lost or stolen concession cards
- register for Self Service
- make an appointment with a Financial Information Service Officer.
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Where are the new services being offered?
Centrelink Customer Service Centres offering non-cash Medicare services:
Sutherland Centrelink Customer Service Centre (from 4 October 2006)
36 Eton Street
Sutherland NSW 2232
Opening hours
Monday to Friday: 8am - 5pm
Earlville Centrelink Customer Service Centre (from 9 October 2006)
480 Mulgrave Road
Earlville QLD 4870
Opening hours
Monday to Friday: 8:30am - 5pm
Broome Centrelink Customer Service Centre (from 23 October 2006)
14 Napier Street - Cnr Weld Street
Broome WA 6725
Opening hours
Monday to Friday: 7:45am - 4:45pm
Launceston Centrelink Customer Service Centre (from 9 November 2006)
Retirement Service Centre
54 Cameron Street
Launceston TAS 7250
Opening hours
Monday to Friday: 8:30 - 4:30 pm
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Medicare offices offering Centrelink seniors and carers services:
Box Hill Medicare (from 2 October 2006)
Box Hill Central Shopping Centre
Main Road
Box Hill VIC 3128
Opening hours
Monday to Friday: 9am - 5pm
Hillarys Medicare (from 6 October 2006)
Whitford City Shopping Centre
Whitfords Avenue
Hillarys WA 6025
Opening hours
Monday to Wednesday, Friday: 9am - 5pm
Thursday: 9am - 7pm
Saturday: 9am - 12:30pm
Port Macquarie Medicare (from 11 October 2006)
Settlement City Shopping Centre
Cnr Bay and Park Streets
Port Macquarie NSW 2444
Opening hours
Monday to Friday: 9am - 5pm
Saturday: 9am - 12.30pm
Marion Medicare (from 9 November 2006)
Ground floor, Westfield Shoppingtown
297 Diagonal Road
Oaklands Park SA 5046
Opening hours
Monday to Wednesday, Friday: 9am - 5pm
Thursday: 9am - 7pm
Saturday: 9am - 12:30pm
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More information
To find out more, you can:
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