Medicare and Centrelink trial

Medicare Australia and Centrelink are working on a national trial aimed at improving customer service and choices to all Australians. As part of the trial, non-cash Medicare services will be available in selected Centrelink Customer Service Centres and Centrelink seniors and carers services will be available in selected Medicare offices.

The 6 month trial will take place in every state and will test customer demand for shared services across Centrelink and Medicare offices.

• What Medicare services are available in Centrelink Customer Service Centres?
• What Centrelink seniors and carers services are available in Medicare offices?
• Where are the new services being offered?
• More information

What Medicare services are available in Centrelink Customer Service Centres?

A variety of non-cash Medicare services are available in 4 Centrelink Customer Service Centres. You can:

• submit Medicare claims - Electronic Funds Transfer (EFT) and cheque refunds only
• enrol in Medicare
• update your Medicare contact details
• order a new Medicare card
• register an as organ donor
• get copies of your child's immunisation history statements.

What Centrelink seniors and carers services are available in Medicare offices?

A variety of Centrelink seniors and carers services are available in four Medicare offices. You can:

• update personal details
• lodge a claim for
• • Age Pension
  • Carer Payment/Carer Allowance
  • Commonwealth Seniors Health Care Card
• register for the Pension Bonus Scheme
• get a replacement for lost or stolen concession cards
• register for Self Service
• make an appointment with a Financial Information Service Officer.

[ return to top ]

Where are the new services being offered?

Centrelink Customer Service Centres offering non-cash Medicare services

• Sutherland Centrelink Customer Service Centre (from 4 October 2006)
  36 Eton Street
  Sutherland NSW 2232
  Opening hours
  Monday to Friday: 8 am - 5 pm

• Earlville Centrelink Customer Service Centre (from 9 October 2006)
  480 Mulgrave Road
  Earlville QLD 4870
  Opening hours
  Monday to Friday: 8:30 am - 5 pm
  

• Broome Centrelink Customer Service Centre (from 23 October 2006)
  14 Napier Street - Corner of Weld Street
  Broome WA 6725
  Opening hours
  Monday to Friday: 7:45 am - 4:45 pm
  

• Launceston Centrelink Customer Service Centre (from 9 November 2006)
  Retirement Service Centre
  54 Cameron Street
  Launceston TAS 7250
  Opening hours
  Monday to Friday: 8:30 am - 4:30 pm

[ return to top ]

Medicare offices offering Centrelink seniors and carers services

• Box Hill Medicare (from 2 October 2006)
  Box Hill Central Shopping Centre
  Main Road
  Box Hill VIC 3128
  Opening hours
  Monday to Friday: 9 am - 5 pm

• Hillarys Medicare (from 6 October 2006)
  Whitford City Shopping Centre
  Whitfords Avenue
  Hillarys WA 6025
  Opening hours
  Monday to Wednesday, Friday: 9 am - 5 pm
  Thursday: 9 am - 7 pm
  Saturday: 9 am - 12:30 pm

• Port Macquarie Medicare (from 11 October 2006)
  Settlement City Shopping Centre
  Corner of Bay and Park Streets
  Port Macquarie NSW 2444
  Opening hours
  Monday to Friday: 9 am - 5 pm
  Saturday: 9 am - 12:30 pm

• Marion Medicare (from 9 November 2006)
  Ground floor, Westfield Shoppingtown
  297 Diagonal Road
  Oaklands Park SA 5046
  Opening hours
  Monday to Wednesday, Friday: 9 am - 5 pm
  Thursday: 9 am - 7 pm
  Saturday: 9 am - 12:30 pm

More information

For more information you can:

• refer to the Department of Human Services website
• refer to the Medicare Australia website
• send us a secure online message

[ return to top ]