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Online services for families
Centrelink has a range of online services available for families. Save yourself some time and go online to do things like:
Make sure you are registered for online services first.
Online services demonstrations
Want to know how easy it is to use Centrelink's online services?
Try out the new online services demonstrations. You'll quickly discover how you can save yourself time.
The Parent Pack
The Parent Pack is a resource kit developed by the Australian Government for you as a new parent. It provides you with information about the family assistance that may be available to you.
Grandparents or guardians (or relatives) who care for children
If you are a grandparent or relative caring for children, and are unsure of what you may be entitled to, refer to grandparents and relatives caring for children.
Owing money to Centrelink or the Family Assistance Office
Centrelink manages the recovery of amounts owed to the Family Assistance Office.
Hot topics for parents or guardians
Other important topics for parents or guardians include:
Direct bill-paying service
Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink.
Through Centrepay you can choose to pay bills by having a regular amount deducted from your Centrelink payment.
Contact Centrelink
You can contact Centrelink in lots of ways:
For all Centrelink contact information, refer to contact us.
Useful links for parents or guardians
To find other resources on the web for parents and guardians, refer to useful website links.
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Parent or guardian payments
Centrelink can support parents or guardians with a range of payments:
Changes to family assistance payments
To learn more about these payment and policy changes, refer to changes to family assistance payments.
Payment choices for families
If you are at risk of being overpaid your Family Tax Benefit or Child Care Benefit, there are payment choices available to help you.
All payment choices available are designed to suit varying family circumstances to reduce the potential of being overpaid.
Support for families and guardians
Centrelink can support parents or guardians with a range of services and programs:
For more information, refer to services and programs for parents and guardians.
Publications
Listed below are publications you may find useful:
For more information, view publications for parents and guardians.
Forms
Listed below are claim forms you may find useful:
For more information, view claim forms for parents and guardians.
Education Tax Refund
The Australian Government's new Education Tax Refund will help eligible families and independent students with the cost of primary and secondary education.
Find out more from the Education Tax Refund website.
Avoid a Centrelink debt
Avoid a debt by letting us know when your situation changes.
Centrelink's here to help, but there are lots of things that can affect your payment.
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