Moved to Australia

Payments

Need to know what financial assistance Centrelink can provide for people recently moved to Australia?

• Payments if you have a permanent residence visa
• Payments if you have a humanitarian or refugee visa
• Payments if you have a temporary protection visa or a return pending visa

Services and programs

The government provides a range of services and programs for migrants and refugees, including help learning English and recognition of overseas qualifications.

The Journey Magazine

The Journey Magazine provides community organisations with current Centrelink information about activities of interest to people from a diverse cultural and linguistic background.

• View The Journey Magazine

Avoid a Centrelink debt

Avoid a debt by letting us know when your situation changes.

Centrelink's here to help, but there are lots of things that can affect your payment. View How do I avoid getting a debt? for more information.

Centrelink contacts

You can contact Centrelink in lots of ways:

• Phone us
• Write to us
• Visit us
• Message us

For more information, refer to Contact Us.

Information in your language

Centrelink provides a free interpreter and translation service, a multilingual call centre and multilingual publications. Refer to We speak your language for more information.

Publications

Listed below are publications you may find useful:

• Australia's International Social Security Agreement Factsheets
• Crisis Payment for Humanitarian Entrants Factsheet
• Supporting Multicultural Australians Brochure

To find out more, view Publications if you have recently moved to Australia to settle.

Other information

Other information you may find useful:

• Someone to deal with Centrelink for you
• Centrelink recognises same-sex relationships from 1 July 2009
• Migrants and refugees looking for work
• Accommodation and renting issues
• If your circumstances change when you have recently settled in Australia

Direct bill-paying service

Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink.

Through Centrepay you can choose to pay bills by having a regular amount deducted from your Centrelink payment.

Centrelink Confirmation eServices

Now you don't have to line up at Centrelink to get your Income Statement when applying for concessions or services - Centrelink Confirmation eServices can do it for you.

For more information, refer to Centrelink Confirmation eServices.