You are here:

• Home  > 
• Legal  > 
• Your Rights

Your Rights

As a Centrelink customer you are entitled to know what you can expect from us, how your personal information is used, and your options if you think a decision is wrong.

Complaints, reviews and appeals

• Complaints
  How to lodge a complaint and what actions we will take to resolve the problem.
• Reviews and Appeals
  Find out about the review and appeals processes if you are unhappy with a decision made about your Centrelink entitlements.

Privacy and personal records

• Privacy & Your Personal Information
  How we ensure your privacy as a customer.
• Freedom of Information
  Find out about access to information held by Centrelink and correction processes for personal records.

Customer service

• Customer Service
  A list of the ways we are making our customer service even better.
• Customer Service Charter
  The service standards you can expect from Centrelink and what to do if you are unhappy with the service you received. It also tells you about your responsibilities as a Centrelink customer.