Your Rights

What you can expect from us, how your personal information is used, and your options if you think a decision is wrong.

Complaints, reviews and appeals

• Complaints
  How to lodge a complaint and what actions we will take to resolve the problem.
• Reviews and Appeals
  Find out about the review and appeals processes if you are unhappy with a decision made about your Centrelink entitlements.

Privacy and personal records

• Privacy & Your Personal Information
  How we ensure your privacy as a customer.
• Freedom of Information
  Find out about access to information held by Centrelink and correction processes for personal records.

Customer service

• Service commitments
  Our service commitments.