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Your Rights:

As a Centrelink customer you are entitled to know what you can expect from us, how your personal information is used, and your options if you think a decision is wrong.

  • Privacy & Your Personal Information - how we ensure your privacy as a customer.
  • Reviews and Appeals - find out about the review and appeals processes.
  • Complaints - how to lodge a complaint and what actions we will take to resolve the problem.
  • Freedom of Information - find out about access and correction processes for personal records.
  • Customer Service Charter - the standard of service you can expect from Centrelink and what to do if you are unhappy with the service you received. It also tells you about your responsibilities as a Centrelink customer.

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