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Your Rights

As a Centrelink customer you are entitled to know what you can expect from us, how your personal information is used, and your options if you think a decision is wrong.

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Complaints, reviews and appeals

  • Complaints
    How to lodge a complaint and what actions we will take to resolve the problem.
  • Reviews and Appeals
    Find out about the review and appeals processes if you are unhappy with a decision made about your Centrelink entitlements.

Privacy and personal records

Customer service

  • Customer Service
    A list of the ways we are making our customer service even better.
  • Customer Service Charter
    The service standards you can expect from Centrelink and what to do if you are unhappy with the service you received. It also tells you about your responsibilities as a Centrelink customer.

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