Special Centrelink arrangements for flood-affected customers
Victoria media release
Wednesday, 8 September 2010
Centrelink has put in place special arrangements for customers affected by local flooding and road closures in some parts of Victoria.
Human Services Portfolio General Manager, Hank Jongen, said Centrelink has organised phone lodgement arrangements for customers who reside in a number of flood-affected areas and cannot attend their local Centrelink Customer Service Centre because of flooding.
"Road closures may make it difficult for some customers to visit their Centrelink Customer Service Centre for appointments or to lodge forms," Mr Jongen said.
A list of postcodes in Victoria approved for telephone lodgement is available on the Special arrangements for customers affected by Victorian floods page and will be reviewed on a daily basis.
The special arrangements have ended and is no longer available.
"These temporary arrangements mean customers who usually lodge their forms in person can do so over the phone if they can’t attend their local Centrelink Customer Service Centre due to flooding," Mr Jongen said.
"We will be keeping a close eye on the situation throughout Victoria and we will extend these special arrangements if necessary."
"Customers who have appointments booked can call Centrelink to reschedule if they can’t make it in to their local office because of road closures.
"I’d encourage any customer needing to visit Centrelink, but who is unable to due to the local flooding, to call Centrelink on their main payment number.
To make form lodgements over the phone or for enquiries, customers can call Centrelink on the relevant phone number below.
- Employment Services - 13 2850
- Youth and Students - 13 2490
- Family Payments - 13 6150
- Retirement - 13 2300
- Disability, Sickness & Carers - 13 2717
For more information, telephone the relevant Centrelink media contact.