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SMS and email reminders

SMS and email reminders is a free personalised service that sends messages to remind you about your appointment and lodgement dates.

Using this service

You do not need to register for online services to use SMS and email reminders. You can subscribe for SMS and email reminders:

  • online
  • over the phone, or
  • at a Customer Service Centre.

In order to subscribe online, you will need to:

  • register for online services with access level 3
  • select the logon button and enter your Customer Access Number (CAN) and password
  • select "Reminders & Letters" service
  • select "Reminders and Letters Subscription" from the menu.

If you change your mobile phone number or your email address you will need to tell us straight away. To report any changes telephone us on your regular 13 number or visit your local Centrelink Customer Service Centre.


You will not be able to receive SMS if you:

  • have a nominee
  • are living permanently outside Australia
  • are not in receipt of Centrelink payments because of a compensation preclusion period
  • have requested that only certain Centrelink staff have access to your records.

To find out more about SMS and email reminders, go to SMS and email reminders frequently asked questions.

For more information about online services, including passwords, secret questions and answers and browser requirements, go to Online services frequently asked questions.

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