SMS and email reminders

SMS and email reminders are a free personalised service that sends messages to remind you about your appointment and lodgement dates.

• Subscribing to SMS and email reminders
• Using SMS and email reminders
• More information

Subscribing to SMS and email reminders

You can subscribe for SMS and email reminders:

• online
• over the phone, or
• at a Customer Service Centre.

To subscribe online, you will need to:

1. register for online services with access level 3
2. select the log on button and enter your Customer Access Number (CAN) and password
3. select "Reminders & Letters" service
4. select "Reminders and Letters Subscription" from the menu.

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Using SMS and email reminders

You do not need to be registered for online services to use SMS and email reminders.

If you change your mobile phone number or your email address you will need to tell us straight away. To report any changes telephone us on your regular 13 number or visit your local Centrelink Customer Service Centre.

You will not be able to receive SMS if you:

1. have a nominee
2. are living permanently outside Australia
3. are not in receipt of Centrelink payments because of a compensation preclusion period
4. have requested that only certain Centrelink staff have access to your records.

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More information

To find more information, refer to SMS and email reminders frequently asked questions.

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