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Getting started

  1. Step 1: Register
  2. Step 2: Log on

Already registered?

You can log on using your Customer Access Number (CAN), password and your secret questions and answers.

Simply select the Log on button at the right of your screen.

Using online services

  • Online demonstrations
  • Frequently asked questions
  • Conditions of use
  • Access levels
  • Service available times
  • Feedback and comments
  • Privacy and security
  • Self service publications
  • System requirements

What can I do online?

  • Claim a payment
  • Report employment income
  • Receive Online Letters
  • Update or advise your details
  • View or print your details
  • Apply for an Advance Payment
  • Request a document
  • Request a replacement card
  • View all Online Services

Tools & options

You don't have to be registered to use the following services

  • Centrelink / Family Assistance / Child Support / Child Care Estimator
  • Report a suspected fraud
  • Child Support Estimator
  • BasicsCard Balance Enquiry
  • Advise Parental Income

For more information about Online Services, including passwords and secret questions and answers, refer to Online and Phone Services frequently asked questions.

Online Services

Log on
  • Register
  • Forgotten your password or CAN?
  • Service available times

Features

  • Subscribe to Online Letters
  • Centrelink / Family Assistance / Child Support / Child Care Estimator
  • Online Services for nominees
  • Family Tax Benefit Child Review
  • Apply for a Family Tax Benefit advance payment

Options

  • Customer Online Services
  • Business Online Services
  • Phone services
  • Online Letters
  • SMS and email reminders

Explore www.centrelink.gov.au

Online services

  • all services
  • claiming a payment
  • FAQs
  • how to logon
  • online demonstrations
  • register
  • report employment income

Individuals

  • caring
  • crisis and special help
  • help after someone has died
  • illness or disability
  • looking for work
  • moved to Australia
  • parent or guardian
  • payments
  • retirement
  • self employed or farmer
  • services
  • studying or training

Businesses

  • centrepay
  • childcare providers
  • Centrelink confirmation eServices
  • employer FAQs
  • employer info

Community groups

Indigenous Australians

  • ABSTUDY
  • programs
  • publications

We speak your language

International

  • claim forms
  • international services
  • leaving Australia permanently
  • leaving Australia temporarily
  • social security agreements

Community recovery

  • Victorian Storms
  • South West Queensland Floods

Forms

  • a to z forms
  • claim forms
  • how to order

Publications

  • a to z publications
  • business
  • community
  • corporate
  • customer
  • how to order
  • Indigenous
  • multilingual

Careers@Centrelink

Media

  • Centrelink media releases
  • dates for your diary
  • fact bank
  • media contacts
  • media resources
  • photo library
  • press kits
  • profiles
  • subscription service

What's new

  • accessibility
  • copyright
  • disclaimer
  • feedback
  • help
  • privacy & security
  • your rights
  • Centrelink ABN: 29 468 422 437
  • Page last updated: 20 July 2010