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Due to scheduled maintenance, Centrelink's online services will be unavailable on Sunday 21 March 2010. We apologise for any inconvenience. For more details view Service available times.

From early March 2010, when logging on to Centrelink's Customer Online Services you will notice some changes. Some information which does not affect Online Services has been removed and is still available elsewhere on the website. For more information refer to changes to Customer Online Services- February to March 2010.

Getting started

  1. Step 1: Register
  2. Step 2: Log on

Already registered?

You can log on using your Customer Access Number (CAN), password and your secret questions and answers.

Using online services

  • Online demonstrations
  • Frequently asked questions
  • Conditions of use
  • Access levels
  • Service available times
  • Feedback and comments
  • Privacy and security
  • Self service publications

What can I do online?

  • Claim a payment
  • Report employment income
  • Update or advise your details
  • View or print your details
  • Apply for an Advance Payment
  • Request a document
  • Request a replacement card
  • View all online services

Tools & options

You don't have to be registered to use the following services

  • Centrelink / Family Assistance / Child Support / Child Care Estimator
  • Report a suspected fraud
  • Child Support Estimator
  • BasicsCard Balance Enquiry
  • Advise Parental Income

For more information about online services, including passwords, secret questions and answers and browser requirements, refer to Online services frequently asked questions.

Online services

Log on
  • Register
  • Forgotten your password or CAN?

Features

  • Centrelink / Family Assistance / Child Support / Child Care Estimator
  • Online services for nominees
  • Family Tax Benefit Child Review

Options

  • Customer online services
  • Business online services
  • Phone services
  • Online letters
  • SMS and email reminders

Service Delivery Reform

Service delivery that is easy, high quality and works for all Australians

New Disability Employment Services

Changes to Disability Employment Services from 1 March 2010

Centrelink Jobs Expos

Join us in NSW during March and be a part of Keep Australia Working

Explore www.centrelink.gov.au

Online services

  • all services
  • claiming a payment
  • FAQs
  • how to logon
  • online demonstrations
  • register
  • report employment income

Individuals

  • caring
  • crisis and special help
  • help after someone has died
  • illness or disability
  • looking for work
  • moved to Australia
  • parent or guardian
  • payments
  • retirement
  • self employed or farmer
  • services
  • studying or training

Businesses

  • centrepay
  • childcare providers
  • Centrelink confirmation eServices
  • employer FAQs
  • employer info

Community groups

Indigenous Australians

  • ABSTUDY
  • programs
  • publications

We speak your language

International

  • claim forms
  • international services
  • leaving Australia permanently
  • leaving Australia temporarily
  • social security agreements

Community recovery

  • South West Queensland Floods
  • Western Australia Bushfires
  • NSW Mid-North Coast Floods
  • Sumatra Earthquakes
  • Samoan Tsunami

Forms

  • forms a to z
  • claim forms
  • how to order

Publications

  • publications a to z
  • business
  • community
  • corporate
  • customer
  • how to order
  • indigenous
  • multilingual

Careers@Centrelink

Media

  • Centrelink media releases
  • fact bank
  • media contacts
  • media resources
  • other media releases
  • photo library
  • press kits
  • subscription service

What's new

  • accessibility
  • copyright
  • disclaimer
  • website feedback
  • help
  • privacy & security
  • your rights
  • Centrelink ABN: 29 468 422 437
  • Page last updated: 16 March 2010