Online services
Log on to online services
To log on to online services, select the log on button at the right of your screen.
Once you log on:
- enter your Customer Access Number (CAN) and password
- answer one of your secret questions
- choose options from a personalised menu.
Your security
To protect the security of your personal information you must:
- log off from your session correctly each time you use online services
- change your password regularly.
Secret questions and answers
You need to provide 5 secret questions and answers when you register for online services. These are used for protection over your personal and sensitive information.
You will need to correctly answer a secret question each time you log on and if you need to reset your password. Once logged on, you can manage your own secret questions and answers.
How to use eServices
This brochure provides information on how to use eServices:
For more information about Online Services, including passwords and secret questions and answers, refer to Online and Phone Services frequently asked questions.