Log on to online services

From early March 2010, when you log on to Centrelink's Customer Online Services you will notice some changes. Some information which does not affect Online Services has been removed. This information is still available in other places on the Centrelink website.

These changes will not affect how you use Online Services. More information is available on the Changes to Customer Online Services- February to March 2010 page.

To log on to online services, select the log on button at the right of your screen.

Once you log on:

1. enter your Customer Access Number (CAN) and password
2. answer one of your secret questions
3. choose options from a personalised menu.

Your security

To protect the security of your personal information you must:

• log off from your session correctly each time you use online services
• change your password regularly.

Secret questions and answers

You need to provide 5 secret questions and answers when you register for online services. These are used for protection over your personal and sensitive information.

You will need to correctly answer a secret question each time you log on and if you need to reset your password. Once logged on, you can manage your own secret questions and answers.

How to use eServices

This brochure provides information on how to use eServices:

• How to use eServices