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Register for online servicesOn this page
Note: If you have registered for online services at a Customer Service Centre or over the phone, you can log on to online services now using your Customer Access Number (CAN) and the temporary password provided. Before you startIn order to protect your privacy we will ask you some questions that confirm information that you have previously provided to us. You may need the following items to answer the questions asked:
[ return to top ] How to register as a customerYou can register as a customer for online services by selecting the register for online services link located under the log on button at the right of your screen. Registration stepsFollow the registration steps:
Secret questions and answersYou need to provide 5 secret questions and answers when you register for online services. These are used for protection over your personal and sensitive information. You will need to correctly answer a secret question each time you log on and if you need to reset your password. Once logged on, you can manage your own secret questions and answers. If you are already registeredIf you have registered for online services at a Customer Service Centre or over the phone, you do not need to register again. You can log on to online services now using your Customer Access Number (CAN) and the temporary password provided. You will need to choose a new password when you log on for the first time. If you have forgotten your password or CAN you will need to contact us. [ return to top ] How to register as a nominee (includes video demonstration)If you are already registered as a customer for online services you can simply add Nominee Access once logged in. This registration gives you access to your own account online and the person you are a nominee for. Steps to add Nominee Access:
If you are not already registered as a customer for online services you can select the Register for online services link located under the log on button at the right of your screen. Complete the registration process by selecting yes you want to Register for Nominee Access to online services when prompted. You can also use this method to register as a nominee if you are already registered for online services as a customer. You will need to have the details of the customer/s you are a nominee for, including:
You will also need to answer questions about yourself and the customer/s you are a nominee for during the registration process. Once registered, you can log on to online services using your Customer Access Number (CAN) and your password. Once logged in, you will be presented with the "Select who you wish to act for" page where you can choose to act for yourself or a customer you are a nominee for. Video demonstrationThe following video provides a demonstration on how to register as a nominee:
More informationTo find more information, refer to nominee online services. [ return to top ] Online services you don't need to register forYou do not need to register for online services to use these services:
[ return to top ] How to use eServices brochureThis brochure provides information on how to use eServices: [ return to top ] Did you find what you were looking for? You can also try the A to Z list, quick links, search, site help, we speak your language or send us feedback on how to make this a better website. |
Online servicesFeaturesCentrelink / Family Assistance / Child Support / Child Care EstimatorThe rate estimator lets you estimate Centrelink and/or Family Assistance, Child Support, and Child Care payments. Online services for nomineesYou can now use online services to complete Centrelink business for yourself and the person/s you are nominee for. Claim for Family Tax BenefitYou can claim Family Tax Benefit online. |