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Report employment income frequently asked questions:Below are some frequently asked questions about report employment income that you may find useful. Am I eligible to use report employment income?If you meet the following conditions on your reporting day, you can report your employment income online instead of returning a form or contacting Centrelink. You are eligible to use report employment income if you are:
If you do not meet the above conditions you will have to go to a Centrelink Customer Service Centre or call Centrelink to report your (and/or your partner's) income. [ return to top ] Why can't I report my employment income for the fortnight?You may not be able to report for the fortnight if you:
[ return to top ] How do I use report employment income?To logon to use this service, you first need to register for online services to get a Customer Access Number (CAN) and password. When you register, the amount of information you provide will determine what level of access you have. You need to have a minimum access level of 2 to report your employment income using online services. The more information you provide during the registration process, the higher your level of access (there are four levels) and the more online services options you can use. You can increase your online services access level at any time using online services, over the phone or at a Centrelink Customer Service Centre. [ return to top ] When do I report my employment income?You need to report your employment income by 5.00pm (local time) on your reporting date to get your payment on time. You can check your next reporting date after you logon to online services. [ return to top ] What happens if I can't report my employment income on time?If you cannot report your employment income online, by phone or returning a form to an office by 5.00pm (local time) on your reporting date, or you report your employment income late, your payment may be delayed. You cannot report your employment income using online services if it is more than six (6) days after your reporting date, or more than three (3) days after if you are receiving Newstart Allowance or Youth Allowance (job seekers only). You will need to complete your "Application for Payment" form and return it to your nearest Centrelink Customer Service Centre or call Centrelink to advise a Customer Service Officer about your employment income. If you are a student or an Australian Apprentice you cannot report your employment income using online services if it is more than thirteen 13 days after your reporting date. You will need to contact Centrelink to advise a Customer Service Advisor about your employment income. You cannot report your employment income before your reporting date. [ return to top ] Do I need to report hours worked?If you are receiving one of the following payments you will have to include your hours worked:
When reporting your earnings and hours worked online, you will need to round the hours up to the nearest whole hour. For example, if you worked 4.75 hours, report the total number of hours you worked as 5 hours. The process of rounding hours does not affect the amount of payment you receive. When reporting hours worked online, the service will not accept more than ninety nine (99) hours. This does not affect the amount of payment you receive. [ return to top ] Do I still have to complete and return my "Application for Payment" form?If you report your employment income and activity test obligations (if applicable) using online services, you will receive a receipt number at the end of the process. This means you do not have to return your "Application for Payment" form for that fortnight. You will however still receive your "Application for Payment" forms by mail. You might like to use these forms to note your details for your own records. If you do not successfully report your employment income using online services (for example, you did not get a receipt number at the end), you will need to complete your "Application for Payment" form as usual and return it to your nearest Centrelink Customer Service Centre before you can be paid. If you have to provide activity test details, it is important to keep a record of the employers you have contacted as Centrelink may ask for these later. [ return to top ] What if I don't know my employer's trading name or Australian Business Number (ABN)?Your employer's trading name and ABN is printed on your payslip. If you do not have a payslip, you can:
You only need to tell us the employer's ABN the first time you report income for that employer. If your employer does not have an ABN, you can enter the trading name. [ return to top ] What happens if I don't have any employment income this fortnight?You still need to let us know if you don't have any employment income for the fortnight so you can get your payment. If you don't let us know, you will not be paid. You can tell us you don't have any employment income for the fortnight by using the report employment income service. If you are a new apprentice with no income for the fortnight you must go to a Centrelink Customer Service Centre or call to let us know that you don't have any income for the fortnight. [ return to top ] Can I report income other than employment income online?No, you can only report employment income using this service. If you get Family Tax Benefit Part A, Family Tax Benefit Part B or Child Care Benefit, you can update your family income estimate online. To report all other forms of income, including income from self employment, please telephone us, lodge your fortnightly form or visit your nearest Centrelink Customer Service Centre. [ return to top ] Should I keep a record of my employment income details?Yes, it's a good idea to keep a record of your employment income details. You can either print your receipt or you can record your income details on your "Application for Payment" form or your Earnings Worksheets. Keep your payslips for at least six months. [ return to top ] What if I make a mistake when entering my details?If you make a mistake while you are entering your employment income details, you can type over the incorrect information. Once you have submitted your employment income and it has been used to work out your next payment, you need to contact us to make any changes. [ return to top ] How do I know Centrelink has recorded the details?Once you have submitted your employment income details online, you will get a receipt which shows:
Print the receipt or record the receipt details in case you need to contact us us about your payment. [ return to top ] What should I do if my circumstances change?You must tell us on your reporting date if you think a change in your life might affect your payment. It is always a good idea to check with us if you think the change may make a difference to your payment amount or the way you are paid. To let us know about a change in your circumstances, you can:
[ return to top ] What should I do if someone else knows my password?Contact us immediately if you think someone else knows your password. It is your responsibility to keep your password secret to make sure you get the correct payment. We will assume that you have authorised any transaction using your Customer Access Number and Password. If you suspect someone else knows your password, go to feedback and comments and enter your contact details and a brief description of your problem. [ return to top ] What happens if I forget or misplace my Customer Access Number (CAN) or password?If you forget or misplace your Customer Access Number (CAN) you can retrieve your number by telephone on your regular 13 number or visit your local Centrelink Customer Service Centre. If you forget your password you will need to create a new password. To do this you need to enter correct answers for two of your secret questions that you setup when you registered. To be able to change your password using the reset option, you need to have a minimum of five secret questions and answers recorded. [ return to top ] Why was this service created?This service was created to give eligible people another way to report their employment income. At the moment, some people have to call us or complete and return an "Application for Payment" form to a Customer Service Centre to report employment income. This service offers some of these people the option of reporting this information online. [ return to top ] How does this service help me?If you have to report your employment income every fortnight either over the phone, or by handing in a form at your Centrelink Customer Service Centre, the report employment income service may let you report your employment income online, without having to visit or call us. [ return to top ] Where can I give feedback about the service?Your feedback on report employment income is important to us. It is your feedback that will help us improve the service and make it as easy to use as possible. [ return to top ] Did you find what you were looking for? You can also try the A-Z list, quick links, search, site help or send us feedback on how to make this a better website. |
eServicesFeaturesCentrelink / Family Assistance / Child Support Estimator The rate estimator lets you estimate Centrelink and/or Family Assistance, and Child Support payments. New online services available now You can now view and print your Application for Payment form and Rent Certificate form online. Update your family income estimate online Update your family income estimate online. |