Service available times

Planned outage times

Due to scheduled maintenance, Centrelink's online services will be unavailable on Sunday 21 March 2010. We apologise for any incovenience.

State	Sunday 21 March 2010
ACT, NSW, TAS, VIC	unavailable
SA	unavailable
NT	unavailable
QLD	unavailable
WA	unavailable

Normal service available times

State	Monday	Tuesday to Thursday	Friday	Saturday	Sunday
ACT, NSW, TAS, VIC	3 am to 12 midnight	12 am to 1 am, 4 am to 12 midnight	12 am to 1 am, 4 am to 12 midnight	4 am to 8 pm	4 am to 10 pm
SA	2:30 am to 12 midnight	12 am to 12:30 am, 3:30 am to 12 midnight	12 am to 12:30 am, 3:30 am to 11:30 pm	3:30 am to 7:30 pm	3:30 am to 9:30 pm
NT	1:30 am to 11:30 pm	2:30 am to 11:30 pm	2:30 am to 10:30 pm	2:30 am to 6:30 pm	2:30 am to 8:30 pm
QLD	2 am to 12 midnight	3 am to 12 midnight	3 am to 11 pm	3 am to 7 pm	3 am to 9 pm
WA	12 am to 10 pm	1 am to 10 pm	1 am to 9 pm	1 am to 5 pm	1 am to 7 pm

12 am represents the start of the day and 12 midnight represents the end of the day.

Online services support hotline available times

For assistance with Centrelink online services you can contact the online services support hotline on 13 2307. The hotline is available Monday to Friday from 7 am to 7 pm local time.

This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.

You can also send us feedback or request assistance through help and comments.

For more information about online services, including passwords, secret questions and answers and browser requirements, refer to Online services frequently asked questions.