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  • Service available times for online services
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Service available times

Planned outage times

Due to scheduled maintenance, Centrelink's online services will be unavailable on Sunday 21 March 2010. We apologise for any incovenience.

State Sunday 21 March 2010
ACT, NSW, TAS, VIC unavailable
SA unavailable
NT unavailable
QLD unavailable
WA unavailable

 

Normal service available times

State Monday Tuesday to Thursday Friday Saturday Sunday
ACT, NSW, TAS, VIC 3 am to 12 midnight 12 am to 1 am, 4 am to 12 midnight 12 am to 1 am, 4 am to 12 midnight 4 am to 8 pm 4 am to 10 pm
SA 2:30 am to 12 midnight 12 am to 12:30 am, 3:30 am to 12 midnight 12 am to 12:30 am, 3:30 am to 11:30 pm 3:30 am to 7:30 pm 3:30 am to 9:30 pm
NT 1:30 am to 11:30 pm 2:30 am to 11:30 pm 2:30 am to 10:30 pm 2:30 am to 6:30 pm 2:30 am to 8:30 pm
QLD 2 am to 12 midnight 3 am to 12 midnight 3 am to 11 pm 3 am to 7 pm 3 am to 9 pm
WA 12 am to 10 pm 1 am to 10 pm 1 am to 9 pm 1 am to 5 pm 1 am to 7 pm

  • 12 am represents the start of the day and 12 midnight represents the end of the day.

Online services support hotline available times

For assistance with Centrelink online services you can contact the online services support hotline on 13 2307. The hotline is available Monday to Friday from 7 am to 7 pm local time.

This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.

You can also send us feedback or request assistance through help and comments.


For more information about online services, including passwords, secret questions and answers and browser requirements, refer to Online services frequently asked questions.

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Service Delivery Reform

Service delivery that is easy, high quality and works for all Australians

New Disability Employment Services

Changes to Disability Employment Services from 1 March 2010

Centrelink Jobs Expos

Join us in NSW during March and be a part of Keep Australia Working

Explore www.centrelink.gov.au

Online services

  • all services
  • claiming a payment
  • FAQs
  • how to logon
  • online demonstrations
  • register
  • report employment income

Individuals

  • caring
  • crisis and special help
  • help after someone has died
  • illness or disability
  • looking for work
  • moved to Australia
  • parent or guardian
  • payments
  • retirement
  • self employed or farmer
  • services
  • studying or training

Businesses

  • centrepay
  • childcare providers
  • Centrelink confirmation eServices
  • employer FAQs
  • employer info

Community groups

Indigenous Australians

  • ABSTUDY
  • programs
  • publications

We speak your language

International

  • claim forms
  • international services
  • leaving Australia permanently
  • leaving Australia temporarily
  • social security agreements

Community recovery

  • South West Queensland Floods
  • Western Australia Bushfires
  • NSW Mid-North Coast Floods
  • Sumatra Earthquakes
  • Samoan Tsunami

Forms

  • forms a to z
  • claim forms
  • how to order

Publications

  • publications a to z
  • business
  • community
  • corporate
  • customer
  • how to order
  • indigenous
  • multilingual

Careers@Centrelink

Media

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  • fact bank
  • media contacts
  • media resources
  • other media releases
  • photo library
  • press kits
  • subscription service

What's new

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  • Centrelink ABN: 29 468 422 437
  • Page last updated: 15 March 2010