Customer Online Services
Service available times
Normal service available times
| State | Monday | Tuesday to Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|
| ACT, NSW, TAS, VIC | 3 am to 12 midnight | 12 am to 1 am, 4 am to 12 midnight | 12 am to 1 am, 4 am to 12 midnight | 4 am to 8 pm | 4 am to 10 pm |
| SA | 2:30 am to 12 midnight | 12 am to 12:30 am, 3:30 am to 12 midnight | 12 am to 12:30 am, 3:30 am to 11:30 pm | 3:30 am to 7:30 pm | 3:30 am to 9:30 pm |
| NT | 1:30 am to 11:30 pm | 2:30 am to 11:30 pm | 2:30 am to 10:30 pm | 2:30 am to 6:30 pm | 2:30 am to 8:30 pm |
| QLD | 2 am to 12 midnight | 3 am to 12 midnight | 3 am to 11 pm | 3 am to 7 pm | 3 am to 9 pm |
| WA | 12 am to 10 pm | 1 am to 10 pm | 1 am to 9 pm | 1 am to 5 pm | 1 am to 7 pm |
Note: 12 am represents the start of the day and 12 midnight represents the end of the day.
Scheduled maintenance
For details of future maintenance please check the Scheduled maintenance for Centrelink Online Services.
Online services support hotline available times
For assistance with Centrelink online services you can contact the Online Services support hotline on 13 2307. The hotline is available Monday to Friday from 7 am to 7 pm local time.
This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.
You can also send us feedback or request assistance through help and comments.