Claiming
You must submit your claim for Crisis Payment within 7 days after the event that caused the crisis.
You can register an intent to claim for Crisis Payment. This will help you get your payment from the earliest possible date.
Claiming with forms
For a Crisis Payment claim form, you can:
- refer to Crisis Payment claim forms and information
- phone us on 13 2850
- visit your nearest Centrelink Customer Service Centre
Documentation
Once you submit your claim you will need to provide proof of identity.
We will tell you if there are other documents and forms you need to provide. You will need to submit these within 14 days. The sooner we receive your documents, the sooner we can process your claim.
Claim outcome
We will send you a letter advising if your claim is successful. If you are eligible for Crisis Payment, the letter will also tell you when you will receive your payment and how much you will get paid.
If you disagree with a decision we make
You always have the right to appeal any decision made by Centrelink.
More information
- Crisis Payment section
[ return to top ]