Claiming
On this pageYou should submit your claim for Australian Government Disaster Recovery Payment (AGDRP) as soon as possible, so that we can pay you from the earliest possible date.
Note: You can submit your claim up to 6 months after the disaster.
Claiming options
You can submit your claim online.
Or for a claim form, you can:
- phone us on Centrelink’s emergency hotline number
- visit your local disaster recovery centre where you can lodge a claim
- visit your nearest Centrelink Customer Service Centre or Agent
Documentation
Once you submit your claim you usually have to provide proof of identity. If you have lost the relevant documents because of the disaster, we will help to work out another way of proving your identity.
Claim outcome
You will get a letter advising if your claim is successful. If you are eligible for the Australian Government Disaster Recovery Payment, the letter will also tell you when you will be paid and how much you will get.
If you disagree with a decision we make
You always have the right to appeal any decision made by Centrelink.
More information
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