No Show, No Pay failure
A No Show, No Pay failure may occur if a job seeker:
- on a particular day does not fully participate in any activity or program that they were meant to attend, such as training or Work for the Dole without a valid reason; or
- on a particular day engages in misconduct, or disruptive or uncooperative behaviour while participating in an activity or program in their current Employment Pathway Plan; or
- behaves in a way at a job interview that results in an offer of employment not being made.
Where the requirement was to attend a program, activity or a job interview a No Show, No Pay failure may still apply if the job seeker does not contact beforehand to advise why they were unable to attend, even if they have a valid reason for not attending.
Job seekers who incur a No Show, No Pay failure will lose one day of payment for every day that they did not participate or every time they did not go to a job interview or behaved inappropriately at a job interview or in an activity or program. This is called a No Show, No Pay penalty.
If a job seeker has not attended a compulsory activity or program for a period of time, their payment may stop until they agree to attend a new appointment with their provider. Job seekers who do not go to the new appointment, may have their payment stopped and may incur a reconnection failure.
A job seeker may lose payment for up to 8 weeks if they deliberately and persistently avoid their obligations.
Can a job seeker appeal a No Show, No Pay failure?
Job seekers have the right to appeal decisions made by Centrelink. For more information about how to ask to have a decision looked at again, refer to reviews and appeals[2].
More Information
- Read the Why it's important to meet your Activity Test or participation requirements[3] factsheet.