Payments
Claiming
You can register an intent to claim a pension loan under the Pension Loans Scheme. This will help you get paid from the earliest possible date.
Claiming with forms
For a Pension Loans Scheme claim form, you can:
- phone us on 13 2300
- visit your nearest Centrelink Customer Service Centre
Documentation
Once you submit your claim you will need to provide proof of identity.
We will also tell you if there are other documents and forms you need to provide. The sooner we receive your documents, the sooner we can process your claim.
Claim outcome
We will send you a letter advising if your claim is successful. If you are eligible for a pension loan, the letter will also tell you when your fortnightly payments start and how much you will get.
If you disagree with a decision we make
You always have the right to appeal any decision made by Centrelink.
More information
- Pension Loans Scheme section