Reviews
From time to time your Rent Assistance may be reviewed.
In general, you are requested to provide verification of your rent details in order to receive Rent Assistance.
Rent Assistance reviews are conducted on a regular basis. You will not be selected for a review if:
- you are in accommodation which is exempt from verification
- you have provided verification in the previous 6 months
- you have been issued with a Rent Certificate within the previous 28 days.
If you are selected for a review, you will receive a letter asking you to confirm or update your details. You can confirm or update your details using Centrelink's Online Services or Phone Self Service.
If you have already registered, you can log on to online services or ring phone self service on 13 62 40, otherwise:
- register for online services
- to register for phone self service ring 13 62 40.
If you do not reply to the letter by the due date, your Rent Assistance will stop.
Even if you have provided Centrelink with a copy of your lease or tenancy agreement, you may receive a review letter.
If you and your partner both receive a review letter, only one of you needs to reply when using Centrelink's phone services.