Multicultural Customer Service Training CD ROM
What does it cover?
This computer assisted learning package uses audio, video and interactive exercises to explore:
- multicultural issues
- interpreters and translations
- intercultural communication, and
- ethnic naming practices.
The package includes the CD-ROM ‘A Guide to Ethnic Naming Practices’ which features naming conventions for 66 languages.
Who is it for?
Professionals and customer service staff who have a culturally diverse clientele, including the community and government sectors.
How much does it cost?
There are two versions available.
Individual version - Designed to be loaded on a PC hard drive.
- Cost: $50.00 (includes GST, postage and handling)
Organisation version - Designed to run from a server. This product is licensed for multiple users. For full functionality we require:
- details of a drive where user records can be saved, and
- an IT contact in your organisation.
Cost: $500 (includes GST, postage and handling within Australia)
A 50% discount applies if your organisation has previously purchased the Guide to Ethnic Naming Practices.
How do I order?
Payment by credit card is now available.
To order:
This product can be previewed prior to purchase.
For further enquiries telephone (02) 8512 0854.
Other multicultural resources
