Assessment Services
We will arrange an appointment for an assessment for you when we need more information about your barriers to employment and your capacity to work. The assessments will also help us to work out the most suitable support for you.
There are two types of assessments:
- Employment Services Assessments
An Employment Service Assessment focuses on identifying the type of employment service or other assistance that can best help you to prepare for, find and maintain work.
Employment Service Assessments are conducted on behalf of the Department of Education, Employment and Workplace Relations (DEEWR).
- Job Capacity Assessments
A Job Capacity Assessment (JCA) will determine the impact your medical conditions and disabilities on your ability to work and whether you can benefit from employment assistance. Job Capacity Assessments are conducted on behalf of the Department of Families, Housing, Community Services and Indigenous Affairs.
Most appointments involve a face to face interview at a Centrelink or CRS Australia office. When you go to your appointment the assessor will talk to you about what you can do. The assessment is not a medical examination.
The assessor will ask you about any medical conditions or other barriers that may impact your ability to find and keep a job. They may ask about the detail and outcomes of any recent employment assistance you have received, and discuss possible referral options to an employment service, such as Job Services Australia or a Disability Employment Service, or other support services.
Information and documents about any medical conditions that may impact your ability to work should be taken to the appointment. This can include medical certificates from your treating doctor, specialist medical reports, medical imaging reports, compensation reports and details of any current or planned treatment. It is not necessary to bring in X-rays, scans or any documents that you have already provided to Centrelink.
If the Job Capacity Assessor needs more information, they may ask permission to contact your doctor or other health professional, or ask you to get this information. In some cases, they may pay for you to have a specialist medical or psychologist assessment.
The assessor may consult the Health Professional Advisory Unit to clarify information about your medical condition.
Assessment Services factsheets
- Information about assessment services
- Specialist assessment – Psychological
- Specialist assessment – Physical
More information
- Call Centrelink on 13 2717
- Visit your nearest Centrelink Customer Service Centre
- Refer to the Department of Education, Employment and Workplace Relations website for more information about Assessment Services