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A-Z Services & Programs

Click on a letter to view an alphabetical listing of services & programs.

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z

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A

• Agents & Access Points - provides services to customers in rural, regional and remote Australia
• Australian Apprenticeships Access Programme - provides disadvantaged job seekers with pre-vocational training and other forms of assistance
• Australian Apprenticeship Centres - provide employers and employees with general information and assistance on all aspects of Australian Apprenticeships
• Australian Passport Information Service - a call centre that provides assistance on all Australian passport related matters

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B

• Business Hotline - a national contact centre making it easier for the Australian community to do business with Centrelink

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C

• Career Information Centres - 'one-stop-shops' providing a comprehensive free service to all Australians
• Carer Respite Centres - a coordinated system of respite for carers
• Centrepay - an option to pay bills by having amounts deducted from your Centrelink payment
• Child Support Agency - part of the Department of Families, Housing, Community Services and Indigenous Affairs assisting in the collection of child maintenance payments
• Community Officers - provide services to homeless people and people at risk of becoming homeless
• Compensation Recovery Teams - free compensation advisory service for professionals and injured people
• Confirmation eServices - an option to have your Centrelink details provided or confirmed directly to another organisation
• Counselling and support - personal and family counselling and support

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D

• Disability Employment Services - provides specialised employment help for people with disabilities
• Disability Officers (now Senior Customer Service Advisers) - specially trained staff to help people with disabilities find work
• Disability services - Centrelink - Centrelink provides a range of services to assist people with disabilities, illness or injuries
• Disabled Australian Apprentice Wage Support Program - payments made to employers who employ apprentices with disabilities

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E

• Employment Preparation Service - provides greater assistance to parents and mature age job seekers without recent labour market experience

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F

• Financial Information Service - free, independent and expert financial information

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G

• Gambling - Problem gambling - support services for problem gamblers
• Grief counselling - help for those experiencing grief or loss

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H

• Homeless people - Services - Centrelink provides a range of services for homeless people

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I

• Indigenous Specialist Officers - provides services to Aboriginal and Torres Strait Islander people
• International Services - provides advice on claiming payments while outside Australia and claiming non-Australian pensions
• Interpreter and translation services - available at Centrelink interviews

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J

• Job Capacity Assessment - a comprehensive assessment of how a disability affects a person's ability to work
• Job in Jeopardy - assistance for employees who are likely to lose their job as a result of their disability, illness or injury
• Job Network - a national network of organisations to help unemployed people find jobs
• Job Placement, Employment and Training - provides assistance to young people between 15 and 21 years
• Job Placement Services - recruitment services funded by the Australian Government
• Job Search Support - a service provided by Job Network to help people find jobs
• Job Seeker Classification Instrument - a tool used by Centrelink to identify what level of employment assistance is needed
• Jobs, Education and Training Child Care Fee Assistance - to support parents while they undertake study, work, or job search activities
• JobSearch Facilities - Centrelink provides a range of self-help resources in Customer Service Centres

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L

• Language, Literacy And Numeracy Program - assistance to improve speaking, reading, writing or basic maths skills
• Legal Aid - free government legal advice service for people getting payments from Centrelink

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M

• Multicultural Service Officers - develops links between Centrelink and migrant and refugee communities
• Multicultural services - Centrelink provides a broad range of services and resources to people from diverse linguistic and cultural backgrounds
• Multilingual Call - Centrelink staff answer questions in your own language

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N

• New Enterprise Incentive Scheme - for unemployed people who wish to start their own business

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P

• Preparing for Work - helping job seekers prepare for the workforce
• Psychology Services - help people identify problems affecting their ability to work

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R

• Rent Deduction Scheme - an option to have your government rent automatically deducted from your Centrelink payment
• Rural Services - Centrelink services for customers who may not be able to reach a Centrelink Customer Service Centre

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S

• Senior Customer Service Advisers - Centrelink staff specially trained to help people with disabilities find a job
• Social Workers - provide counselling, information about support services and help with claiming payments
• Supported Wage System - productivity based wage assessment for people with a disability

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T

• Translation and interpreter and services - available at Centrelink interviews

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V

• Visiting Services - Centrelink staff visit local communities in rural and remote Australia

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W

• Wage Subsidies - paid by a Disability Employment Network provider for people with disabilities entering work
• Work for the Dole - helping job seekers improve their employment prospects by providing work experience opportunities
• Workplace Modifications Scheme - assistance with the costs of workplace modifications for employers who employ people with disabilities

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Y

• Youth Officers - Centrelink staff specifically trained to work with young people