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Centrelink Access Points and Agents:

Centrelink has a large network of over 180 Access Points and 350 Agents who provide a variety of services to customers on Centrelink's behalf in rural, regional and remote Australia.

Access Points

Access Points provide self help facilities which assist customers to access Centrelink services. This includes services such as:

  • use of a telephone to speak to a Centrelink Customer Service Officer
  • use of a fax machine to send information to Centrelink
  • providing Centrelink forms, brochures or information products.

To find your nearest Centrelink Access Point, go to our Find Us service online.

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Centrelink Agents

Centrelink Agents are located in areas which need access to more Centrelink services than those provided through an Access Point. As well as providing access to Centrelink forms, publications, telephone and fascimilie facilities, Centrelink Agents can respond to most general enquiries and provide a direct link to Centrelink staff (including specialists) if more assistance is needed.

Agents are also able to:

  • provide access to the internet and assistance to customers in the use of self service products
  • accept claim forms and other documentation required to be lodged with Centrelink
  • provide advice on Centrelink and other Government services and payments

Please Note: Centrelink Agents cannot issue payments, Electronic Banking transfers (EBTs) or Health Care Cards and are unable to review, assess or vary any of your payments.

To find your nearest Centrelink Agent, go to our Find Us service online.

 

Where can I find out more information?

For more information, or to ask for help:

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