Centrelink Community Engagement Officers (CCEOs)

Centrelink Community Engagement Officers provide services to people of all ages who are homeless or at risk of homelessness.

How Centrelink Community Engagement Officers can help you

Centrelink Community Engagement Officers:

• offer support and assistance to homeless customers and those at risk of homelessness to help them understand, claim and maintain income support payments
• provide referrals to Centrelink specialist services, programs and other government and non-government organisations, and
• work collaboratively with a wide range of community agencies.

Centrelink Community Engagement Officers deliver services to people outside the traditional Customer Service Centre setting, in locations like drug and alcohol rehabilitation centres, mental health units, hostels, boarding houses, refuges, drop-in centres, prison half-way houses, and organised meeting places such as local parks. This means people can be assisted in an environment in which they feel comfortable, and where they can be supported by others such as hospital and refuge workers.

More information

For more information about Centrelink Community Engagement Officers, contact your nearest Centrelink Customer Service Centre