Compensation Recovery Teams
Centrelink has a free compensation advisory service provided by the Compensation Recovery Team (CRT) in each state. Solicitors, other professionals and injured people can use this service to get advice about the effect a lump sum compensation payment will have on their Centrelink payments.
Centrelink customers and solicitors representing injured people can obtain an Estimate of Centrelink Charge and/or Preclusion Period by faxing an Estimate of Centrelink Charge / Preclusion Form (available below) to their nearest CRT. A response will usually be provided within 5 working days.
On this pageHow to contact us
| State | Area | Phone | Fax |
|---|---|---|---|
| NSW and ACT | All Areas | (02) 9208 2001 | (02) 9208 2096 |
| VIC and TAS | All Areas | (03) 9201 9119 | (03) 9201 9398 |
| QLD | All Areas | (07) 3871 6111 | (07) 3871 6098 |
| Outside Brisbane | FreeCALL™ 1800 777 653 | (07) 3871 6111 | |
| SA and NT | All Areas | (08) 8402 8088 | (08) 8402 8260 |
| Outside Adelaide | FreeCALL™ 1800 633 002 | 1800 018 310 | |
| WA | All Areas | (08) 9464 2632 | (08) 9464 2654 |
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Compensation forms
Customers dealing with Centrelink compensation claims can use the following forms:
Solicitors dealing with Centrelink compensation claims can use the following forms:
Insurance companies or compensation payers dealing with Centrelink compensation claims can use the following forms:
Note: If you are paying an 'arrears of periodic payment with a lump sum' please complete the Advice of Periodic Compensation Form.
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Compensation legislation links
The Department of Families, Housing, Community Services and Indigenous Affairs website has copies of the sections relevant to compensation in the Social Security Act 1991.
- Social Security Act 1991 - Section 17: Compensation recovery definitions
- Social Security Act 1991 - Part 3.14: Compensation Recovery
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Compensation publications
- Solicitors can view the Compensation Kit Booklet in the Publications section of this website. This booklet provides information for Solicitors and others about how a compensation payment may affect current or future entitlements from Centrelink.
- Centrelink customers or injured people can view the Are you receiving or about to receive compensation Brochure in the Publications section of this website. This brochure provides information about how a compensation payment may affect current or future entitlements from Centrelink.
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