Centrelink Senior Customer Service Advisers

Who are Centrelink Senior Customer Service Advisers?

Centrelink Senior Customer Service Advisers provide assistance for people with disabilities, illnesses and injuries and for parents who are considered to be at a higher risk of welfare dependence. They also provide coaching and mentoring to generalist Customer Service Advisers to ensure that people with disabilities, illnesses and injuries have access to appropriate services and support options.

What do Centrelink Senior Customer Service Advisers do?

Centrelink Senior Customer Service Advisers:

• provide help by giving advice and linking people to services that may be able to assist them
• have an in-depth knowledge of the challenges people with disabilities or parents face and how they can affect work capacity
• have expert knowledge about the local and general labour market - their primary focus is to help customers return to or commence work by assessing and advising customers about appropriate options, referring customers to employment services and helping customers gain access to services such as education, training and vocational rehabilitation
• help customers who have special needs by linking them to local organisations appropriate to their individual circumstances or by referring them to other specialist officers within Centrelink such as Social Workers or Indigenous Service Officers who work closely with community groups to raise awareness of disability or parenting issues and how Centrelink can help
• refer people to other organisations that can help with non-work related issues
• work closely with community groups to raise awareness of disability or parenting issues and how Centrelink can help
• are available to speak to community organisations about Centrelink Services and payments for people with a disability or parents.

Where can I speak to a Centrelink Senior Customer Service Adviser?

You can speak to a Centrelink Senior Customer Service Adviser at your nearest Centrelink Customer Service Centre or by calling the "13" number most relevant to your situation. For a list of Centrelink's "13" numbers, view the Telephone Us page.