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Services For Homeless People:

Centrelink has many procedures and services in place to help homeless and at-risk people, including a network of specialised staff, such as Social Workers, Indigenous Specialist Officers, Centrelink Community Officers and Specialist Youth Servicing Units.

Centrelink is sensitive to, and flexible about, the varying needs of people of all ages who are homeless or at risk of becoming homeless. Centrelink can connect those at risk of becoming homeless or those experiencing homelessness with local community agencies offering help with finding accommodation and overcoming barriers that may be affecting people's lives. Centrelink can also help customers access appropriate income support options, establish proof of identity and provide intensive personal support.

If a person is unable to produce standard forms of primary identification (such as a passport, driver's licence, Certificate of Australian Citizenship, and birth certificate), Centrelink can find alternative ways of establishing identity. This involves customers completing a form giving Centrelink permission to verify their identity by other means such as contacting schools, family members, hospitals, community agencies and landlords.

Specialist staff also help people to deal with personal and social barriers to finding and maintaining appropriate accommodation and other support services in their community.

Centrelink administers a number of programs and services offering intensive personal support and assistance to young people who are homeless, or who are at risk of becoming homeless and their families.

How can I find out more information on homeless services?

For more information, contact your nearest Centrelink Customer Service Centre.

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