Services
Services & programs A to Z
Select a letter for an alphabetical list of Centrelink, government department and other agency services and programs.
A
- Agents & Access Points - provides services to customers in rural, regional and remote Australia
- Australian Apprenticeships Access Program - provides disadvantaged job seekers with pre-vocational training and other forms of assistance
- Australian Apprenticeship Centres - provide employers and employees with general information and assistance on all aspects of Australian Apprenticeships
- Australian Passport Information Service - a call centre that provides assistance on all Australian passport related matters
B
- Business Hotline - a national contact centre making it easier for the Australian community to do business with Centrelink
C
- Career Information Centres - 'one-stop-shops' providing a comprehensive free service to all Australians
- Centrepay - an option to pay bills by having amounts deducted from your Centrelink payment
- Child support - The Child Support Agency under the Department of Human Services assists in the collection of child support payments and helps separated parents manage the financial responsibility of their children.
- Centrelink Community Engagement Officers (CCEOs) - provide services to homeless people and people at risk of becoming homeless
- Commonwealth Respite and Carelink Centres - a coordinated system of respite for carers
- Compensation Recovery Teams - free compensation advisory service for professionals and injured people
- Confirmation eServices - an option to have your Centrelink details provided or confirmed directly to another organisation
- Counselling and support - personal and family counselling and support
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D
- Disability Employment Services - provides specialised employment help for people with disabilities
- Disability Officers (now Senior Customer Service Advisers) - specially trained staff to help people with disabilities find work
- Disability services - Centrelink - Centrelink provides a range of services to assist people with disabilities, illness or injuries
- Disabled Australian Apprentice Wage Support Program - payments made to employers who employ apprentices with disabilities
F
- Financial Information Service - free, independent and expert financial information
G
- Gambling - Problem gambling - support services for problem gamblers
- Grief counselling - help for those experiencing grief or loss
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H
- Services for homeless people and those at risk of homelessness - Centrelink provides a range of services for homeless people and those at risk of homelessness
I
- Income Management - helps customers manage their money
- Indigenous Specialist Officers - provides services to Aboriginal and Torres Strait Islander people
- International Services - provides advice on claiming payments while outside Australia and claiming non-Australian pensions
- Interpreter and translation services - available at Centrelink interviews
J
- Job Capacity Assessment - a comprehensive assessment of how a disability affects a person's ability to work
- Job in Jeopardy - assistance for employees who are likely to lose their job as a result of their disability, illness or injury
- Job Services Australia - a national network of organisations to help unemployed people find jobs
- Job Seeker Classification Instrument - a tool used by Centrelink to identify what level of employment assistance is needed
- Jobs, Education and Training Child Care Fee Assistance - to support parents while they undertake study, work, or job search activities
- JobSearch Facilities - Centrelink provides a range of self-help resources in Customer Service Centres
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L
- Language, Literacy and Numeracy Program - assistance to improve speaking, reading, writing or basic maths skills
- Legal Aid - free government legal advice service for people getting payments from Centrelink
M
- Multicultural Service Officers - develops links between Centrelink and migrant and refugee communities
- Multicultural services - Centrelink provides a broad range of services and resources to people from diverse linguistic and cultural backgrounds
- Multilingual Call - Centrelink staff answer questions in your own language
N
- New Enterprise Incentive Scheme - for unemployed people who wish to start their own business
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P
- Preparing for Work - helping job seekers prepare for the workforce
R
- Rent Deduction Scheme - an option to have your government rent automatically deducted from your Centrelink payment
- Rural services - Centrelink services for customers who may not be able to reach a Centrelink Customer Service Centre
S
- Senior Customer Service Advisers - Centrelink staff specially trained to help people with disabilities find a job
- Social Workers - provide counselling, information about support services and help with claiming payments
- Supported Wage System - productivity based wage assessment for people with a disability
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T
- Translation and interpreter services - available at Centrelink interviews
V
- Visiting services - Centrelink staff visit local communities in rural and remote Australia
W
- Wage subsidies - paid by a Disability Employment Network provider for people with disabilities entering work
- Work for the Dole - helping job seekers improve their employment prospects by providing work experience opportunities
- Workplace modifications - assistance with the costs of workplace modifications for employers who employ people with disabilities
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