Services
Services & programs by category
On this pageApprenticeship programs & assistance
- Australian Apprenticeship Centres - provide employers and employees with general information and assistance on all aspects of Australian Apprenticeships.
- Australian Apprenticeships Access Program - provides disadvantaged job seekers with pre-vocational training and other forms of assistance.
- Disabled Australian Apprentice Wage Support Program - payments made to employers who employ apprentices with disabilities.
[ return to top ]
Budgeting services & financial advice
- Centrepay - an option to pay bills by having amounts deducted from your Centrelink payment.
- Compensation Recovery Teams - free compensation advisory service for professionals and injured people.
- Confirmation eServices - an option to have your Centrelink details provided or confirmed directly to another organisation.
- Financial Information Service - free, independent and expert financial information.
- Rent Deduction Scheme - an option to have your government rent automatically deducted from your Centrelink payment.
[ return to top ]
Business services
- Business Hotline - a national contact centre making it easier for the Australian community to do business with Centrelink.
[ return to top ]
Carer services
- Commonwealth Respite and CarelinkCentres - a coordinated system of respite for carers.
[ return to top ]
Counselling & community support
- Centrelink Community Engagement Officers (CCEOs) - provides services to homeless people and people at risk of becoming homeless.
- Counselling and support - personal and family counselling and support.
- Family Separation - an Australian Government website assisting families experiencing separation find their way around the Family Law System, understand their rights and responsibilities and includes information on services available to help.
- Grief Counselling - help for those experiencing grief or loss.
- Homeless people and those at risk of homelessness - Services - Centrelink provides a range of services for homeless people.
- Problem gambling - support services for problem gamblers.
- Social Workers - provide counselling, information and referrals to a variety of support services available in the community.
[ return to top ]
Disability services & programs
- Disability Employment Services - provides specialised employment help for people with disabilities.
- Disabled Australian Apprentice Wage Support Program - payments made to employers who employ apprentices with disabilities.
- Job Capacity Assessment - a comprehensive assessment of how a disability affects a person's ability to work.
- Senior Customer Service Advisers - specially trained staff to help people with disabilities find work.
- Services for people with a disability - Centrelink provides a range of services to assist people with disabilities, illness or injuries.
- Special Disability Trusts - established for succession planning by immediate family members for the future care and accommodation needs of a person with a severe disability.
- Supported Wage System - productivity based wage assessment for people with a disability.
- Workplace Modifications Scheme - assistance with the costs of workplace modifications for employers who employ people with disabilities.
[ return to top ]
Employment services & programs
- Career Information Centres - 'one-stop-shops' providing a comprehensive free service to all Australians.
- Job in jeopardy - assistance for employees who are likely to lose their job as a result of their disability, illness or injury.
- Job Services Australia - a national network of organisations to help unemployed people find jobs.
- Job Seeker Classification Instrument - a tool used by Centrelink to identify what level of employment assistance is needed.
- Jobs, Education and Training Child Care Fee Assistance - to support parents while they undertake study, work, or job search activities.
- JobSearch facilities - Centrelink provides a range of self-help PCs and printers in Customer Service Centres.
- New Enterprise Incentive Scheme - for unemployed people who wish to start their own business.
[ return to top ]
Homelessness services
- Services for homeless people and those at risk of homelessness - Centrelink provides a range of services for homeless people and those at risk of homelessness.
- Centrelink Community Engagement Officers - Specialist officers who provide services to homeless people and those at risk of homelessness.
- Social Work Services - help with counselling, information and referrals to a variety of support services available in the community.
- Accommodation, renting and homelessness issues.
Indigenous services
- Indigenous Specialist Officers - provides services to Aboriginal and Torres Strait Islander people.
[ return to top ]
International services
- Australian Passport Information Service - a call centre that provides assistance on all Australian passport related matters.
- International Services - provides advice on claiming payments while outside Australia and claiming non-Australian pensions.
[ return to top ]
Legal services
- Family Separation - an Australian Government website assisting families experiencing separation find their way around the Family Law System, understand their rights and responsibilities and includes information on services available to help.
- Legal Aid - free government legal advice for people getting payments from Centrelink.
[ return to top ]
Literacy & numeracy programs
- Language, Literacy and Numeracy Program - assistance to improve speaking, reading, writing or basic maths skills.
[ return to top ]
Multicultural & multilingual services
- Interpreter and translation services - available at Centrelink interviews.
- Multicultural Service Officers - develops links between Centrelink and migrant and refugee communities.
- Multicultural services - Centrelink provides a broad range of services and resources to people from diverse linguistic and cultural backgrounds.
- Multilingual Call - Centrelink staff answer questions in your own language.
[ return to top ]
Rural support services
- Agents & Access Points - provides services to customers in rural, regional and remote Australia.
- Rural Services - Centrelink services for customers who may not be able to reach a Centrelink Customer Service Centre.
- Visiting Services - Centrelink staff visit local communities in rural and remote Australia.
[ return to top ]