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Services & Programs by Category

Apprenticeship programs & assistance

• Australian Apprenticeship Centres - provide employers and employees with general information and assistance on all aspects of Australian Apprenticeships
• Australian Apprenticeships Access Programme - provides disadvantaged job seekers with pre-vocational training and other forms of assistance
• Disabled Australian Apprentice Wage Support Program - payments made to employers who employ apprentices with disabilities

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Budgeting services & financial advice

• Centrepay - an option to pay bills by having amounts deducted from your Centrelink payment
• Compensation Recovery Teams - free compensation advisory service for professionals and injured people
• Confirmation eServices - an option to have your Centrelink details provided or confirmed directly to another organisation
• Financial Information Service - free, independent and expert financial information
• Rent Deduction Scheme - an option to have your government rent automatically deducted from your Centrelink payment

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Business services

• Business Hotline - a national contact centre making it easier for the Australian community to do business with Centrelink

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Carer services

• Carer Respite Centres - a coordinated system of respite for carers

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Counselling & community support

• Community Officers - provides services to the homeless and people at risk of becoming homeless
• Counselling and support - personal and family counselling and support
• Grief Counselling - help for those experiencing grief or loss
• Homeless people - Services - Centrelink provides a range of services for homeless people
• Problem gambling - support services for problem gamblers
• Psychology Services - help people identify problems affecting their ability to work
• Social Workers - provide counselling, information about support services and help with claiming payments

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Disability services & programs

• Disability Employment Services - provides specialised employment help for people with disabilities
• Disability services - Centrelink - Centrelink provides a range of services to assist people with disabilities, illness or injuries
• Disabled Australian Apprentice Wage Support Program - payments made to employers who employ apprentices with disabilities
• Job Capacity Assessment - a comprehensive assessment of how a disability affects a person's ability to work
• Senior Customer Service Advisers - specially trained staff to help people with disabilities find work
• Supported Wage System - productivity based wage assessment for people with a disability
• Workplace Modifications Scheme - assistance with the costs of workplace modifications for employers who employ people with disabilities

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Employment services & programs

• Career Information Centres - 'one-stop-shops' providing a comprehensive free service to all Australians
• Job in Jeopardy - assistance for employees who are likely to lose their job as a result of their disability, illness or injury
• Job Network - a national network of organisations to help unemployed people find jobs
• Job Placement, Employment and Training - provides assistance to young people between 15 and 21 years
• Job Placement Services - recruitment services funded by the Australian Government
• Job Search Support - a service provided by the Job network to help people find jobs
• Job Seeker Classification Instrument - a tool used by Centrelink to identify what level of employment assistance is needed
• Jobs, Education and Training Child Care Fee Assistance - to support parents while they undertake study, work, or job search activities
• JobSearch Facilities - Centrelink provides a range of self-help resources in Customer Service Centres
• New Enterprise Incentive Scheme - for unemployed people who wish to start their own business
• Preparing for Work - helping job seekers prepare for the workforce

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Indigenous services

• Indigenous Specialist Officers - provides services to Aboriginal and Torres Strait Islander people

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International services

• Australian Passport Information Service - a call centre that provides assistance on all Australian passport related matters
• International Services - provides advice on claiming payments while outside Australia and claiming non-Australian pensions

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Legal services

• Legal Aid - free government legal advice for people getting payments from Centrelink

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Literacy & numeracy programs

• Language, Literacy And Numeracy Program - assistance to improve speaking, reading, writing or basic maths skills

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Multicultural & multilingual services

• Interpreter and translation services - available at Centrelink interviews
• Multicultural Service Officers - develops links between Centrelink and migrant and refugee communities
• Multicultural services - Centrelink provides a broad range of services and resources to people from diverse linguistic and cultural backgrounds
• Multilingual Call - Centrelink staff answer questions in your own language

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Rural support services

• Agents & Access Points - provides services to customers in rural, regional and remote Australia
• Rural Services - Centrelink services for customers who may not be able to reach a Centrelink Customer Service Centre
• Visiting Services - Centrelink staff visit local communities in rural and remote Australia

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Youth support services

• Youth Officers - Centrelink staff specifically trained to work with young people

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