Interpreter and translation services
To help customers understand Centrelink services, Centrelink provides interpreters at no cost to customers. Interpreters are available by appointment in Centrelink Customer Service Centres.
Where necessary to support a claim, Centrelink also provides a free translation service for customer documents.
Interpreters contracted by Centrelink are covered by confidentiality provisions and a Code of Ethics, which means customers can be reassured that any information learned through an interview conducted by an interpreter will remain confidential.
Bilingual staff may be available in some Centrelink Customer Service Centres to help with brief customer enquiries. If an interpreter is not immediately available, Centrelink staff may use a telephone interpreter service to assist customers.
More information
For more information, you can:
- telephone Centrelink Multilingual Call on 13 1202
- contact your nearest Centrelink Customer Service Centre