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Services for Veterans

Centrelink provides a Veteran Information Service and a Community Support Service in selected Centrelink Customers Service Centres to help veterans. These services are delivered on behalf of the Department of Veterans' Affairs.

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Veterans' Information Service

The Veterans' Information Service (VIS) provides veterans with information about a number of issues including:

  • eligibility and application procedure for all payments made by the Department of Veterans' Affairs
  • eligibility and application procedure for compensation entitlements including Disability Support Pension, Decoration Allowance, Vehicle Assistance Scheme, Veterans' Children Education Scheme, Attendant Allowance and Temporary Incapacity Allowance
  • veterans' current payments and entitlements
  • new budget initiatives affecting current and potential clients
  • eligibility for the Department of Veterans' Affairs cards
  • the Department of Veterans' Affairs grant programs
  • Bereavement payments, funeral benefits and War Graves.

The service offers a waiting area for veterans and is staffed by specially trained officers. All sites have Department of Veterans' Affairs specific phone lines.

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Community Support Service

The Community Support Service (CSS) provides a more integrated, community based service to veterans.

The CSS is staffed by a Community Advisor, who works with community organisations, including ex-service organisations and local health services to identify needs of veterans within the community. The Community Advisor can then assist in developing programs to meet these needs.

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Office Locations

The Veterans' Information Service and Community Support Service are located at the following Centrelink Customer Service Centres:

New South Wales

  • Dubbo (VIS only)
  • Port Macquarie
  • Orange (VIS only)
  • Wagga (VIS only)
  • Bega (VIS only)
  • Tamworth (VIS only)
  • Taree (VIS only)
  • Coffs Harbour

Queensland

  • Roma (VIS only)
  • Rockhampton (VIS only)
  • Mackay (VIS only)
  • Gladstone (VIS only)
  • Thursday Island (VIS only)
  • Cairns (VIS only)

South Australia

  • Mt Gambier (VIS only)

Tasmania

  • Launceston (Co-location of Department of Veterans' Affairs staff in the Centrelink Retirement Service Centre)

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