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Services for Veterans:

Centrelink provides a Veteran Information Service and a Community Support Service in selected Centrelink Customers Service Centres to help veterans. These services are delivered on behalf of the Department of Veteran's Affairs.

Veterans' Information Service

The Veterans' Information Service (VIS) provides veterans with information about a number of issues including:

  • eligibility and application procedure for all payments made by the Department of Veteran's Affairs
  • eligibility and application procedure for compensation entitlements including Disability Support Pension, Decoration Allowance, Vehicle Assistance Scheme, Veterans' Children Education Scheme, Attendant Allowance and Temporary Incapacity Allowance
  • veterans' current payments and entitlements
  • new budget initiatives affecting current and potential clients
  • eligibility for the Department of Veteran's Affairs cards
  • the Department of Veteran's Affairs grant programs
  • Bereavement payments, funeral benefits and War Graves.

The service offers a separate waiting area for veterans and is staffed by specially trained officers. All sites have Department of Veteran's Affairs specific phone lines.

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Community Support Service

The Community Support Service (CSS) provides a more integrated, community based service to veterans.

The CSS is staffed by a Community Advisor, who works with community organisations, including ex-service organisations and local health services to identify needs of veterans within the community. The Community Advisor can then assist in developing programs to meet these needs.

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Office Locations

The Veterans' Information Service and Community Support Service are located at the following Centrelink Customer Service Centres:

New South Wales

  • Dubbo (VIS only)
  • Port Macquarie
  • Orange (VIS only)
  • Wagga (VIS only)
  • Bega (VIS only)
  • Tamworth (VIS only)
  • Taree (VIS only)
  • Coffs Harbour

Queensland

  • Roma (VIS only)
  • Rockhampton (VIS only)
  • Mackay (VIS only)
  • Gladstone (VIS only)
  • Thursday Island (VIS only)
  • Cairns (VIS only)

South Australia

  • Mt Gambier (VIS only)

Tasmania

  • Launceston (Co-location of Department of Veterans' Affairs staff in the Centrelink Retirement Service Centre)

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