Services for Veterans

Centrelink provides a Veteran Information Service and a Community Support Service in selected Centrelink Customers Service Centres to help veterans. These services are delivered on behalf of the Department of Veterans' Affairs.

• Veterans' Information Service
• Community Support Service
• Office Locations

Veterans' Information Service

The Veterans' Information Service (VIS) provides veterans with information about a number of issues including:

• eligibility and application procedure for all payments made by the Department of Veterans' Affairs
• eligibility and application procedure for compensation entitlements including Disability Support Pension, Decoration Allowance, Vehicle Assistance Scheme, Veterans' Children Education Scheme, Attendant Allowance and Temporary Incapacity Allowance
• veterans' current payments and entitlements
• new budget initiatives affecting current and potential clients
• eligibility for the Department of Veterans' Affairs cards
• the Department of Veterans' Affairs grant programs
• Bereavement payments, funeral benefits and War Graves.

The service offers a waiting area for veterans and is staffed by specially trained officers. All sites have Department of Veterans' Affairs specific phone lines.

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Community Support Service

The Community Support Service (CSS) provides a more integrated, community based service to veterans.

The CSS is staffed by a Community Advisor, who works with community organisations, including ex-service organisations and local health services to identify needs of veterans within the community. The Community Advisor can then assist in developing programs to meet these needs.

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Office Locations

The Veterans' Information Service and Community Support Service are located at the following Centrelink Customer Service Centres:

New South Wales

• Dubbo (VIS only)
• Port Macquarie
• Orange (VIS only)
• Wagga (VIS only)
• Bega (VIS only)
• Tamworth (VIS only)
• Taree (VIS only)
• Coffs Harbour

Queensland

• Roma (VIS only)
• Rockhampton (VIS only)
• Mackay (VIS only)
• Gladstone (VIS only)
• Thursday Island (VIS only)
• Cairns (VIS only)

South Australia

• Mt Gambier (VIS only)

Tasmania

• Launceston (Co-location of Department of Veterans' Affairs staff in the Centrelink Retirement Service Centre)

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