Frequently asked questions for the Centrelink Website
On this page- Why don't you have all printable claim forms on the website?
- Can I contact Centrelink via email?
- Why don't you have telephone and fax numbers for individual Customer Service Centres on the website?
- When can I use the online services?
- When can I report employment income?
Why don't you have all printable claim forms on the website?
There are more than 400 Centrelink forms. Depending on your circumstances, you may need to complete different forms. Working out what form to use is not always a simple process.
To get a Centrelink claim form you can usually visit one of our Customer Service Advisers or talk to an adviser in one of our Call Centres.
Customer Service Advisers help you work out exactly what you need based on your current personal circumstances. They make sure you get all the right forms and information. Our Customer Service Advisers are there to make it as easy and hassle-free as possible for you get the exact service you need.
We will continue to work towards offering that same level of personalised service through our website. Forms that are available for download can be viewed at the Forms section of the website.
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Can I contact Centrelink via email?
Your security and privacy are very important to us. Email messages may include personal information, such as your email address, home address, telephone number and other personal information.
You can use the Centrelink website's secure message forms to send us a message. The secure message forms are as convenient as using email, while keeping your information secure and your privacy protected.
To contact us using our secure messaging, view the Message us page in the Contact us section of the website.
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Why don't you have telephone and fax numbers for individual Customer Service Centres on the website?
Australia-wide telephone numbers are listed on the Telephone us page in the Contact us section. Each number will connect you to an experienced Customer Service Adviser who can answer your questions. There are also telephone numbers for people who are deaf or have a hearing or speech impairment, and for people who need assistance while outside Australia.
If you require more information than the Customer Service Adviser can give you, you will need to visit your nearest Customer Service Centre to talk to a Centrelink staff member.
If a Customer Service Adviser needs you to telephone them directly, or fax some information, they will give you the appropriate number during your discussion with them.
If you lose this number, you can contact Centrelink on your main payment or service telephone number or visit your local office to get the right number again.
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When can I use the online services?
To view the hours that all Customer Online Services are available, view the Service Available Times page.
Note: the Report a Suspected Fraud service is available at any time.
For businesses, the Customer Confirmation eServices is available Monday to Friday between 9 am - 5 pm.
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When can I report employment income?
In the case of Report Employment Income you should report between 8:30 am and 5 pm on your reporting day to avoid the possibility of a delayed payment.