Frequently Asked Questions
Why don't you have all printable claim forms on the website?There are more than 400 Centrelink forms. Depending on your circumstances, you may need to complete different forms. Working out what form to use is not always a simple process. To get a Centrelink claim form you can usually visit one of our Customer Service Officers or talk to an officer in one of our Call Centres. Customer Service Officers help you work out exactly what you need based on your current personal circumstances. They make sure you get all the right forms and information. Our Customer Service Officers are there to make it as easy and hassle-free as possible for you get the exact service you need. We will continue to work towards offering that same level of personalised service through our website. Forms that are available for download can be viewed at the Forms section of the website. [ return to top ] Can I contact Centrelink via email?Your security and privacy are very important to us. Email messages may include personal information, such as your email address, home address, telephone number and other personal information. You can use the Centrelink website's secure message forms to send us a message. The secure message forms are as convenient as using email, while keeping your information secure and your privacy protected. To contact us using our secure messaging, go to the Message
Us page in the Contact Us section of the website. [ return to top ] Why don't you have telephone and fax numbers for individual Customer Service Centres on the website?Australia-wide telephone numbers are listed on the Telephone Us page in the Contact Us section. Each number will connect you to an experienced Customer Service Officer who can answer your questions. There are also telephone numbers for people who are deaf or have a hearing or speech impairment, and for people who need assistance while outside Australia. If you require more information than the Customer Service Officer can give you, you will need to visit your nearest Customer Service Centre to talk to a Centrelink staff member. If a Customer Service Officer needs you to telephone them directly, or fax some information, they will give you the appropriate number during your discussion with them. If you lose this number, you can contact Centrelink on your main payment or service telephone number or visit your local office to get the right number again. [ return to top ] When can I use the online services?To view the hours that all Customer Online Services are available, go to Service Available Times page. Note: the Report a Suspected Fraud service is available at any time. For businesses, the Customer Confirmation eServices is available Monday to Friday between 9.00am - 5.00pm. [ return to top ] When can I report employment income?In the case of Report Employment Income you should report between 8:30am
and 5:00pm on your reporting day to avoid the possibility of a delayed payment. Did you find what you were looking for? You can also try the A-Z list, quick links, search, site help, we speak your language or send us feedback on how to make this a better website. |
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