Centrelink - Individuals Portal

Customer Online Services are provided by Centrelink and the Family Assistance Office. By using your Customer Access Number (CAN) and password to logon to these Online Services, you accept the Conditions of Use. These may have been updated, please ensure that you read them.

To use some of our Customer Online Services you first need to register.

We're making your Centrelink online account even better. You will see some changes when you log on.

I've forgotten my password or CAN

Protect yourself

To make sure your information is kept secure, please remember to logoff. You should also change your password regularly.

To protect your privacy you will be logged off in fourteen minutes if you do not continue to use the service by:

  • selecting a link
  • typing in information
  • scrolling up or down the page

You should assure yourself that the computer you use is adequately secured against viruses, Trojans and other security risks.

Centrelink is aware that there are programs circulated through the Internet that can install themselves on your personal computer and capture details such as your user IDs and passwords, without your knowledge. These programs can then forward your personal information to another computer where it may be used by people for their own reasons.

For practical advice about Internet security, you can type "Internet Security" into your Internet search engine or go to: