Review your claim

It is important to ensure that the information you provide to Centrelink (and/or the Department of Human Services) on your claim is complete and accurate. Your answers to the questions we have asked in your Online Claim are displayed back to you so that you can check them.

Review all of your answers to the questions that Centrelink (and/or the Department of Human Services) has asked before continuing with your claim. If you need to go back to a question to change your answer, you can use the navigation links within each of the claim pages.

Centrelink collects the information you provide in your answers to perform its functions in administering the Social Security Law, the Student Assistance Act 1973, the Employment Services Act 1994, the A New Tax System (Family Assistance) Act 1999 and the A New Tax System (Family Assistance) (Administration) Act 1999.

The information that you provide on this claim will be used to decide your eligibility for a payment and/or your suitability for other services, and where relevant, eligibility for third parties (for example, other family members). Certain information may be used to detect or prevent fraud.

Your declaration

Centrelink will begin the process of assessing your entitlement to the claimed payment/concession card once your declaration is accepted and you submit your claim.

Employment Services Provider

Employment Services Providers:

Employment Separation Certificate

Your previous employer will need to provide Centrelink with an Employment Separation Certificate. This certificate verifies important employment details, such as reason for separation and leave and redundancy payments. You will need to advise your employer to provide this information to Centrelink if they have not already done so. Your previous employer can contact Centrelink to provide this information over the phone, or fill out a form. Information on how to contact Centrelink or download this form can be found on the Humanservices.gov.au website.

Changes to your circumstances

If you need to change details of your claim after you have submitted it, please Contact Us. You do not need to complete another claim.

After you claim a payment or concession card, you must tell Centrelink or the Department of Human Services within 14 days of any event or change in circumstances that could affect your Centrelink and/or Department of Human Services entitlements or payments. You must also advise of a death within 28 days.

You must also tell Centrelink or the Department of Human Services within 14 days if your partner (including a defacto partner) has any events or changes in their circumstances as they may affect your Centrelink and/or Department of Human Services entitlements or payments.

If you are claiming Youth Allowance and considered to be dependent, you must also tell Centrelink of any changes of any events or change in your parent(s)/Guardian(s)(and their partner) circumstances as they may also affect your Centrelink entitlements or payments.

Important note:

If you don't tell Centrelink or the Department of Human Services about these changes you could have a debt. If you have a debt you may have to pay all or some of the money back.

To advise Centrelink or the Department of Human Services of any changes, please Contact Us.

Changes to your study or work

You must tell Centrelink if:

Changes to your personal circumstances.

You must tell Centrelink or the Department of Human Services if:

Austudy only:

Youth Allowance only:

Family Assistance payments only:

Baby Bonus

Age Pension only:

You must tell Centrelink if there are any changes to your or your partner's circumstances that could affect your payment rate such as:

Essential Medical Equipment Payment only:

After lodgement of this claim, you (and/or the person with medical needs) have an obligation to inform us within 14 days of any changes to your circumstances.

For example (but not limited to), you (and/or the person with medical needs):

Important: If you don't tell Centrelink about any changes, you may have to pay back some or all of your payment.

Commonwealth Seniors Health Card only:

You must tell Centrelink if there are any changes to you or your partner's circumstances that could affect your entitlement to a Commonwealth Seniors Health Card such as:

Holidaying or moving overseas

You must tell Centrelink or the Department of Human Services if you go on holidays overseas or move overseas. This is to ensure you are aware of whether you are entitled to payments while overseas. You must Contact Us at least 6 weeks or as soon as possible before departing. You should also Contact Us on return to Australia.

Rent Assistance

You must tell Centrelink if:

Changes to your financial situation

You must tell Centrelink or the Department of Human Services if you:

Information about your submitted claim

Your Claim Number can be used as a reference when contacting Centrelink or the Department of Human Services about your claim.

Centrelink or the Department of Human Services may require additional information to complete the assessment of your claim.

You may be requested to:

Certified copies

Centrelink and the Department of Human Services can accept copies of an original verification document (excluding proof of identity documents) if it is certified as a true copy by a Justice of the Peace (JP).

Please note that Centrelink and the Department of Human Services cannot accept copies of identity documentation under any circumstances.

Prove your residency or birth

Centrelink and the Department of Human Services can accept the following documents as proof of residency or birth in Australia.

Proof of birth in Australia:

Proof of arrival in Australia (if born overseas):

For further information on these documents please see Proving Your Identity to Centrelink Factsheet.

Your claim answers

Your answers to the questions we have asked in your online claim can be viewed after you have submitted your claim to Centrelink or the Department of Human Services.

Your answers are used to determine:

Mailing forms to you

You can ask Centrelink and/or the Department of Human Services to mail the required forms to you if you are unable or do not wish to download and print them yourself.

Centrelink or the Department of Human Services will mail a covering letter and all of the required forms for your claim if you request this service.

Please note that mailed forms can be subject to delays that Centrelink and/or the Department of Human Services have no control over. If you ask Centrelink or the Department of Human Services to mail your forms you still need to complete and return them by the due date.

Detailed information

You will be asked to provide detailed information about your circumstances. You may be required to refer to recent documents you have received, or you may need to contact your financial advisor/accountant, for example, recent bank statements or payslips.

Verification documents

You may be asked to provide further verification documents to support your claim such as statements to confirm investment types and/or account balances. Please remember that we need to see original documents (not photocopies). If you cannot get all of the documentation straight away, please Contact Us.

Proof of Birth

For newborn children, Australian hospitals and midwives provide you with the form "Newborn/Child Claim for Family Assistance and Medicare". Originals of the following documents are also acceptable as proof of birth:

If these details have been provided previously to Centrelink or the Family Assistance Office for this child, you do not need to give these again. You may contact us to confirm that the details have been provided.

Please Note: If you are outside Australia you should contact Centrelink to discuss what Proof of Birth is acceptable and the most appropriate way to provide that evidence to Centrelink.

Proof of immunisation or exemption

Proof of your child's immunisation status or exemption can be one of the following:

Note: Your child's Personal Health Record is NOT acceptable proof of immunisation for Child Care Benefit purposes.

For more information go to www.humanservices.gov.au/immunisation.

Please Note: If you are outside Australia you should contact Centrelink to discuss what Proof of immunisation or exemption is acceptable and the most appropriate way to provide that evidence to Centrelink.

Proof of Taxable Income

Examples of evidence to support your income estimate can include, but are not limited to:

Proof of Fringe Benefits

Examples of evidence to support your income estimate can include, but are not limited to:

Proof of Foreign Income

Examples of evidence to support your income estimate can include, but are not limited to:

Proof of Tax Exempt Foreign Income

Examples of evidence to support your income estimate can include, but are not limited to:

Proof of Reportable Superannuation Contribution Paid

Examples of evidence to support your income estimate can include, but are not limited to:

Proof of Total Net Investment Losses

Examples of evidence to support your Baby Bonus income estimate can include, but are not limited to:

Proof of Net Rental Property Losses

Examples of evidence to support your Baby Bonus income estimate can include, but are not limited to:

Proof of Income from Tax Free Pensions and Benefits

Examples of evidence to support your Baby Bonus income estimate can include, but are not limited to:

Proof of Maintenance expenditure (we deduct 100% of this amount from your estimate)

Examples of evidence to support your Baby Bonus income estimate can include, but are not limited to:

Evidence of Work Test

Examples of Evidence of Work can include, but are not limited to:

Proof of Australian citizenship

If you are unable to provide this proof, Centrelink may be able to assist you.

Current Australian Visa

Your current Australian visa may be recorded on your passport, or you may have a letter from Australia's immigration department. If you are unable to provide this proof, Centrelink may be able to assist you.

Proof of Income for Commonwealth Seniors Health Card

Examples of evidence to support your income can include, but are not limited to:

Evidence of all taxable and non taxable income

If your and/or your partner's taxable income for the assessment year is above the tax-free threshold you will need to lodge a tax return for that financial year.

If the taxable component of your income is more than the tax-free threshold and you have lodged your tax return, this information will be obtained via a link with the Australian Taxation Office. You will be required to provide us with evidence of your non taxable income.

If your income is less than the tax free threshold and you are not required to lodge a tax return, you will need to provide other forms of evidence of both your taxable and non taxable income. Other forms of evidence can include, but are not limited to, the following:

Top-up Payment

A checking process occurs after the end of the financial year. The amount of Family Tax Benefit and/or Child Care Benefit you received through the year will be checked against the amount you should have received, based on your actual annual family income. If you have received too little, you may get a top-up payment. Top-ups may be used to repay outstanding family assistance or tax debts.

Last Updated March 2013