Why do you need my contact details?

We may need to contact you and/or your partner about your payment or any income you declare while you are receiving a Centrelink/Family Assistance payment. So that we can do this, we need you to give us at least one telephone number. Other contact details such as your mobile, work, fax, or email addresses are optional. You do not have to provide these details if you do not wish to.

Contact Details

So we can contact you and/or your partner, we need you to give us at least one telephone number. If you and/or your partner don't have a telephone number of your own, you can provide the number of someone else who could give you a message (for example, a friend, relative, or hostel where you are living temporarily). We can only accept Australian telephone numbers.

Home phone number

Use this field to enter your home phone number if you and/or your partner would like to be contacted on this number. You will need to select an area code in the first dropdown entry box, then enter as shown in the following example: 12345678.

If your home number is a Norfolk Island number the area code field should be left blank then enter as shown in the following example:67232xxxx or 67231xxxx .

Mobile phone number

Use this field to enter your and/or your partner's mobile phone number if you and/or your partner would like to be contacted on this number. Enter as shown in the following examples: 0411123456 or 67235xxxx if you have a Norfolk Island mobile phone number.

You will receive messages by SMS to this number unless you have already chosen to receive messages by email.

Work phone number

Use this field to enter your and/or your partner's work phone number if you and/or your partner would like to be contacted on this number. You will need to select an area code in the first dropdown entry box, then enter as shown in the following example: 12345678.

If your and/or your partner's work number is a Norfolk Island number the area code field should be left blank then enter as shown in the following example: 67232xxxx or 67231xxxx .

Fax number

Use this field to enter your and/or your partner's fax number if you and/or your partner would like to be contacted on this number. You will need to select an area code in the first dropdown entry box, then enter as shown in the following example: 12345678.

If your and/or your partner's fax number is a Norfolk Island number the area code field should be left blank then enter as shown in the following example:67232xxxx or 67231xxxx.

Phone number we can contact you on

Use this field to enter any other contact telephone number you and/or your partner can give us. This may be a contact number for a school term/semester, work or fax number. You will need to select an area code in the first dropdown entry box, then enter as shown in the following example: 12345678.

If your other contact number is a Norfolk Island number the area code field should be left blank then enter as shown in the following example:67232xxxx or 67231xxxx.

Temporary number

A temporary telephone number is one you may be contacted on for a short period of time, for example, if you and/or your partner are staying at a friend's place.

Enter the following date format in the field as dd/mm/yyyy to tell us when we should stop using this number to contact you.

Is this an unlisted number?

An unlisted telephone number is also known as a silent number. You have an unlisted number if your telephone number is not published in print (for example, in a telephone directory), available electronically or made available through operator-assisted directory services.

What does 'account held in your name' mean and why may this be important?

For home and mobile telephone numbers this service shows whether the telephone account / statement for the displayed telephone number is in your name.

If you have either a home or mobile telephone account in your name, you may be eligible for Telephone Allowance depending on the type of Centrelink payment(s) you receive (required for Youth Allowance customers only).

What if I do not have a direct contact phone number?

You can nominate a friend or relative who could give you a message if you don't have a telephone number of your own. We can only accept Australian telephone numbers.

Email address

The email address must be in the following format: name@domain.

This is a case-sensitive field. This means the address you provide will be recorded and shown exactly as you have entered it. You can use the following characters in an email address:

You will receive messages by email to this email address unless you have already chosen to receive messages by SMS.

Electronic Messaging

Electronic Messaging is a free service that allows you to receive SMS or email messages from us about things that are important. These messages do not contain any personal information and we will only send you messages that are relevant to your circumstances. You will not be required to reply to any of these messages.

The types of messages you may receive are:

This service will also provide eligibility for SMS or email delivery of Online Publications where applicable.

If you are living permanently outside Australia, you can only receive messages by email.

Centrelink letters

Receiving letters online is a convenient, alternative way for you to receive most of your mail from us.

The sorts of letters that can be sent to you online include:

Most of your letters will be available online, however you will continue to receive some mail to your postal address, such as letters that include a reply paid envelope, forms that we require you to fill in and return, and some brochures that are not available online.

When you have a new letter online, we will send an SMS or email to let you know. You will need to log in to your Centrelink services online to view the letter.

This service will also provide eligibility for delivery of Online Publications where applicable.

Terms & Conditions

Electronic Messaging

Electronic Messaging is a free service that allows you to receive SMS or email messages from us about things that are important. Where appropriate, you may also receive SMS or email messages instead of letters. You do not require online access to use this service.

For more information and terms and conditions of the Electronic Messaging service, visit humanservices.gov.au/electronicmessaging

Online Letters

What will my Online Letters Inbox look like?

Important Note: If you change your mobile phone number, email address or postal address, you will need to tell Centrelink straight away. To report any changes, log into your Online Service account and select 'Personal Details', then 'View/Update Address, Accommodation or Contact Details'. Alternatively, you can telephone us on your regular 13 number or visit your local Service Centre.

If you do not wish to receive Electronic Messaging or Online Letters, you can withdraw at any time by logging into Online Services and selecting 'Electronic Messaging and Letters', then ''Electronic Messaging and Online letters subscriptions'. You can also opt out by telephoning us on your regular 13 number, or by visiting your local Service Centre.

myGov Inbox

If you have a myGov Inbox and have linked your Centrelink and myGov accounts, once you achieve Centrelink access level 3, we will start to send most of your Centrelink mail to your myGov Inbox. For more information about the type of mail you may receive in this Inbox, visit humanservices.gov.au/centrelinkonlineletters.

For more information about how to use your Inbox, visit my.gov.au.

Last Updated 7 December 2013.